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Refunds are great, but how many repairs will be needed when angry users begin banging on a machine for their refund when it refuses a wrinkled card or there's another machine malfunction. Then again, maybe refund malfunction cannot happen!

My feeling is that user-interface with these poorly designed machines should be minimized as much as possible. I may be stupid or something, but it took me three tries to figure out how to put "Smart Benefits" (from my employer) onto my SmartTrip card. The instructions/prompts are not intuitive, and the slots, buttons, and labels are confusing.

by Tim W on Jun 1, 2011 10:40 am • link • report

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