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@ Matt Johnson

WMATA has always done a piss poor job of communicating anything. I dont remember anytime in the past 25 years that they have done a good job at it.

Metrorail : they make changes and dont tell anyone until the last second literally (case in point trains changing destinations)

Metrobus : no communication at all until 2 years ago

when there are detours they dont tell you where the bus will stop; there could add details such as X Route will stop at the corner of X & Y Streets but they dont.

Sometimes dont mention detours I have seen many detours to Metrobus routes where there is not a damn thing about it on the website. I called an complained once and the people there did not know anything about it.

I have seen bus stops be there in the morning and its now across the street in the evening with no signs, no notices on the website and sometimes the drivers dont know.

If WMATA truly wanted to do good at communicating with riders they would have someone available to Update their site within ten minutes of something occurring at a station, on a train or the route of a bus.

by kk on Nov 10, 2011 6:54 pm • link • report

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