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This is terrible - I hope that Karen is able to generate more attention to her case and have it come to some kind of resolution. I laughed out loud when I read a news article a few months ago that WMATA was receiving fewer complaints than normal, I suspected that was because people give up pursuing complaints since they never provide an appropriate response (if they respond at all).

by grumpy on Jun 7, 2012 12:13 pm • link • report

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