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@David Alpert

If the author of the post does not agree with WMATA's plan to phase out the paper farecards, then the post should be on that topic, instead of on the topic of the design of the lookup table. To me, the lookup table relays WMATA's objectives to the customer fairly succinctly. The design implies that Smartrip is the preferred method of fare payment and customers will pay a "penalty" for a paper farecard. The author's argument, while fair, does not appear to consider whether the design is in concert with WMATA's own vision for the system.

I think we can all recognize that the biggest obstacle to total Smartrip adoption is WMATA itself; but in lieu of this, I don't think a stopgap solution is to make the fare table suited specifically to paper farecard users.

by Scoot on Jul 2, 2012 3:37 pm • link • report

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