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Mr Caldill: the article you cite so deeply polemical that its credibility is undermined. See this passage:
From his office in AAA's public affairs headquarters in D.C. -- an elegant suite appointed with tropical wood furniture and oriental rugs, and so spacious that its reception area alone is larger than the combined offices and work bays of my AAA-approved mechanics -- Stephen Hayes sounds as if he genuinely regrets the fact that most members don't know what he's doing.
One thing it has going for it, however, is that the writer contacted and quoted AAA. If write something so critical of a person or organization it is only fair that you give them a chance to respond.

by goldfish on Feb 17, 2013 6:23 am • linkreport

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