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Whatever. From my own experience, anytime I've seen rudeness or brusqueness, it's been 95% on the city government employee side. I certainly do not condone berating or verbally attacking city employees. However, often I believe the problem could be averted by a city employee delivering the bad news with an "I'm sorry, but the rule is x, y, or z" looking the other person in the eye rather than a stone faced or brusque "no, rule is X" and eye roll.

by I. Rex on Feb 19, 2013 10:30 am • linkreport

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