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If a Metro employee is unusually nice to me, or goes out of the way to do a good job, I'll be sure to fill out a comment on WMATA's website. Apparently, they do pass the comments onto the employees/supervisors if they can identify them. Government employees take a lot of flak, so I try to make sure that the bosses know who the good ones are.

I also remember having an unusually positive experience with the DMV when I moved here -- the receptionists were very thorough in making sure that you had all of the correct documentation before you got in the enormous queue. When I first went, there was something wrong with my social security card, and I hadn't yet gotten any utility bills at my new address. The receptionist handed me directions to the Social Security office ("Go there first. It closes at 3"), and handed me an obscure form that my landlord could sign in lieu of a utility bill.

It would have been nice if the DMV website was more clear on those issues, but the employees there were all great, and made the experience substantially less painful than it is in most other places.

by andrew on Feb 19, 2013 10:30 am • linkreport

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