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I understand both sides having worked at all levels of government and of course as a citizen trying to get government services. At the end of the day though I was taught that you should try to be respectful to everyone you interact with. Sadly, a lot of people think its perfectly acceptable to berate anyone that they feel is "below" them. I know working in transportation some people definitely have legitimate gripes, but some people also clearly just find workers an easy target to vent their unhappiness of the moment whatever the actual reason is. On the otherhand, there are often some legitimate gripes with government regarding transparency and excessive bureaucracy. Of course it gets taken out on the lowest down the totem pole too often. In general, sometimes the only thing you can do is try to empathize with the complainer and if you can't fix their problem, hope that having someone listen to them is good enough for now.

by Alan B. on Feb 19, 2013 10:53 am • linkreport

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