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Finally, a post on GGW I feel I can chime in on.

I am a civic association president of a community in S.E. Fairfax. Over the past six years in the position, the community has been very fortunate to get a number of priorities taken care of from any number of government agencies, both state and county. After resolving one long standing issue regarding something like traffic light timing, I asked the person I was working with why we got such great service. The answer was simple, "Well, you guys don't just call up and start yelling at us.

Treating the staffer politely and as a professional goes quite a ways. In my position, it also helps built a cordial relationship that pays dividends down the road. And when things do go pear shaped and being less civil is required, it isn't just white noise. I'm surprised more folks haven't figured this out.

by Chris S. on Feb 19, 2013 11:58 am • linkreport

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