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And, also, none of those situations were as dire as being stranded at an airport. Trust me, I've been there, done that with insanities like that. My favorite story was, one time, flying over to China, and our flight was SUBSTANTIALLY delayed (by at least 3 hours, at the outset). We had a connecting flight, so we went up to the counter to get our connecting flight changed, since we were NOT going to make it. The agent at the ticket counter told us she could not change our connecting (codeshare) flight since it was more than 24 hours before that flight, local time. So we asked her what we were to do, and she told us to just get our ticket changed when we got there. A *5* hour delay and lots of gesturing and pointing to our tickets to the agents in Beijing (who were not so good with English - not that they should have been - and kept asking us "you missed flight, yes?") and we THANKFULLY made it onto the last flight of the evening to our destination without paying change fees. There was no reason that their system should not have recognized the time difference + flight time + delay meant we should have been able to rebook state-side. While this may not be a fantastic example (airlines are not known, today, for stellar customer service), it's a true and illustrative example of the private sector being just as hemmed in by technology or policy limitations as any government. My co-worker even had more-than-base frequent flyer status and tried calling in, and was told the same thing...we can't rebook the connection this early. And people wonder why I start drinking as soon as I get into an airport. :)

by Ms. D on Feb 19, 2013 10:54 pm • linkreport

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