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I've sometimes wondered how much of the shouting is simple anger and how much is theatrics calculated to achieve a certain outcome.

One problem is a system that might actually reward citizens for rudeness, because:

a) local government employees tend to be risk adverse and the last thing they want is a bunch of attention drawn to an issue so they'll put out the hottest fires first. This is because they might be punished for political fall-out, but would rarely be rewarded to exemplary service.

b) most enforcement of regulations is complaint-based. Staff have no authority to act upon constructive solutions from the public, except maybe during certain planning phases, but there is a set protocol to act upon complaints. So complaining has real power.

by Daniel on Feb 20, 2013 11:01 am • linkreport

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