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It costs Metro money -- staff time distracted from duties, putting schedules at risk -- to keep answering or deflecting questions about the unfinished service. PR doesn't know the answers, and goes to ask someone else, who has to spend time crafting emails to defend the experiment instead of actually getting the job done, and the emails reverberate up and down the chain for approval because it's hard to make clear, durable statements (anything they say could wind up on the internet!) about unfinished services...

by Turnip on Mar 4, 2009 4:56 am • link • report

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