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I'm afraid that if we call them bureaucrats (which they are!), WMATA will only interpret this as name-calling and not understand what we mean. This article, that analyzes the cultural differences between the WMATA and NextBus, does a great service to articulate what we mean when we say bureaucrat. Great job.

After all, nobody wants to *be* a bureaucrat, so if they were aware that they are one, then they would change. They clearly aren't aware of this characteristic of themselves. We should just say what we mean by it, we run a better chance of being listened to.

by Dave on Mar 4, 2009 9:02 pm • link • report

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