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egk and Alex B.,

There is tunnel space between Fort Totten and West Hyattsville on the Green Line. By my calculations, that section of tunnel, which was closed during the storm, can hold 192 rail cars without needing to single-track the open open section of the Green Line. At the other end, there is also tunnel space between Congress Heights and Southern Avenue, a section that was also closed during the storm.

Yesterday I was unfortunate to be stuck in a crowd of frustrated customers waiting nearly 30 minutes at Columbia Heights for a south-bound train to arrive.

During those 25 minutes I was bombarded with recordings asking me "Is that your bag?...", "First time riding Metro?..." and recordings informing me that service was reduced due the weather. After 20 minutes the station manager finally announced when the next train would arrive. During the entire ordeal, there was not a single apology from Metro staff.

I work for a private company the serves 100 or so clients in the area and we would never treat our clients this way.

by Eric F. on Feb 8, 2010 4:32 pm • link • report

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