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@ freely "UPS and FedEx are recognized around the world as the preminent logistics experts."

Not disagreeing (for the most part they're great) but I read that and laughed. I had a nightmare with FedEx recently. Very long story short, I work a 9-5 so couldn't be home to sign for a package, the sender wouldn't allow me to sign the door sticker, it was being held at a FedEx location about 5 miles from my house, transit inaccessible.

I requested that the package be transferred and held at my local FedEx office, and was told it would be. I showed up there 3 mornings in a row with it not there(after being told the night before it would be there the next morning), only to be told that "oh, the sender doesn't allow it to be transferred" for some reason (the "for some reason" was utter BS, by the way). At that point, I decided to just get the thing myself, only to get a call later that day being told that the package WOULD be at my local office the next morning. But when I called the 1800 number to confirm, I got the line that it couldn't be transferred. I was very confused, and decided to take matters into my own hands. So I rode my bike 5 miles (10 round trip) in a rainstorm to get the package myself.

But think about this: this was a 5 day long cluster$*#. FedEx, which is the owner of what may very well be the largest fleet of privately owned vehicles in the world and which is a logistics expert couldn't figure out how to get a 3 lb package from one end of Alexandria to another within 5 days, and it took me, with NO motor vehicle an hour to do what I'd paid them quite dearly to do in the first place. Insanity.

by Catherine on Jan 7, 2011 4:55 pm • link • report