Transit
Could a "12 Minute" bus map increase bus ridership?
Metro's bus map can be daunting and confusing. There are dozens of lines, a lot of them overlap, and they split and merge. There's no guide to which lines operate during rush hours only, on weekends or late at night. The map gives the same weight and importance to lines that run frequently all day as ones that only run once per hour during rush hours. It's hard to figure out which are the "good" Metrobus lines. Even the brand-new Metro Extra lines like the S9 and 79, which offer fast, frequent limited-stop service, look exactly like their sister S1/S2/S4 and 70/71 lines. Rob Goodspeed pointed out some of Metrobus' information difficulties, including the complexity of the system map, in this excellent post.
Using the ride guide or trip planner is a little better, but it doesn't give you the perspective of how often your bus would run. What if there's an unexpected delay? Should you have planned a different route based on the frequency of service provided rather than what bus was going to arrive after your exact search time?
What if you don't have ride guide or system maps available? Wouldn't it be nice to have a picture in your head, like the Metrorail map, of what buses run frequently?
Los Angeles Transit attempted to solve these problems by distilling their full transit map to a map that shows only those lines that run at least every 12 minutes throughout the day. The slogan they use is "Go Metro without timetables", because when transit vehicles travel that often, people often forego exact timetables in favor of just showing up and taking the next bus. In fact, since the DC Circulator travels every 10 minutes, DDOT does not produce timetables for the service.
Below is my version of the "12 Minute Map" for the DC area. The lines depicted run at least every 12 minutes from 7 am to 6 pm, and many run even better hours. Some of the lines are actually combinations of routes, such as the 90/92. The map only shows the common portion of such combined routes, where buses run every 12 minutes or more. For the full routes, use WMATA's timetables.
This was a time-consuming, manual process. Besides the Metrorail and DC Circulator routes (thanks to Tom Lee of DCist for his Metrorail map), I selected the Metrobus routes by looking over the route timetables for the routes with the most revenue trips per year. This is still a work in progress.
WMATA bus planners stated that such a map would not be that useful for riders, because they generally know the routes they ride pretty well. They use the full system map to first select a route, then consult the timetables to learn more about a particular route. They said that riders don't typically look at Metrobus as a system, but rather as a route that they ride all the time.
What do you think? Is this map useful? Would you like to see an official WMATA version of the map? Do you think you would ride Metrobus more often if you knew which lines operated almost as frequently as Metrorail?
Metrobus planners are redesigning the printed information available at bus stops. What would you like to see? How would you present the schedule?
Notes:
- There are some bus lines that had 13 minutes between buses at some hours in the evening. I cut off the service hours at that point, 12 minute service sometimes resumes after those anomalies in the schedule.
- The map is based on written bus schedules. Bus bunching (where the lead bus is slowed by passenger volume and later buses catch up) pretty much destroys schedule adherence, especially on popular, long routes. Your mileage may vary.
- This map is not endorsed or produced by WMATA or DDOT. There is no warranty. Service may change; check printed schedules for details.
Comments
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I'd also like to see this as a GIS-based PDF map...:o)
by Froggie on Apr 22, 2009 8:27 am • link • report
Shows how easy it would be to have electric street cars on a couple of corridors. It would help to remove a lot of buses, which do clog up road traffic as they take on passengers, and a lot of street noise/air pollution for the walkers.
OK, street cars might be as bad for road traffic but for those of us not in cars getting rid of, say, all 30 series buses on M street in gtown would be nice.
by charlie on Apr 22, 2009 8:28 am • link • report
by SA on Apr 22, 2009 8:33 am • link • report
by LibrariNerd on Apr 22, 2009 8:40 am • link • report
Perhaps WMATA and/or the regional systems here could do something similar.
by Froggie on Apr 22, 2009 8:47 am • link • report
by alex on Apr 22, 2009 8:51 am • link • report
On a similar note, I was recently in London and was very impressed with the "pipe diagrams" at each bus stop. They show which buses stop there, a little rail-like line diagram showing where they all go, and list at the top how often they arrive (eg "6-12 mins"). It shows how easy things can be for walk-up riders if information is disseminated with them in mind.
by RichardatCourthouse on Apr 22, 2009 9:01 am • link • report
A product like the above also would be very useful for tourists trying to branch out from the standard sites. As it stands now, I hesitate to recommend the bus system as a whole, as it requires a far amount of local knowledge to use. Something like this would make it feasible, if still a bit of a challange.
by Tim K on Apr 22, 2009 9:27 am • link • report
by Bossi on Apr 22, 2009 9:32 am • link • report
by Tom A. on Apr 22, 2009 9:33 am • link • report
One would think he'd remember at least what they were, and maybe at least some gauge of their effectiveness when he was running the show in LA?
by Joe in SS on Apr 22, 2009 9:33 am • link • report
http://www.flickr.com/photos/mvjantzen/1847303764/
It's still kind of confusing for an out-of-towner, but an improvement.
As for DC - good work! At the very least it helps us think about these things. Funny that not even Metrorail guarantees 12-min intervals; we've all experienced 20-minute waits on the platform.
by michael on Apr 22, 2009 9:59 am • link • report
I don't ride the bus much. It's only really worth it for me if it's an area without Metro coverage that I'm going to visit often enough to justify the research. The website trip planner definitely helps on that score, but obviously that requires at very least a computer or fully net connected smart phone.
by Greg Sanders on Apr 22, 2009 10:00 am • link • report
My commute involves taking the 4 bus (Route 50 to Rosslyn) or the 22 bus (George Mason to Ballston) depending on which one gets their first.
I have to make a bus route decision nearly everyday!
by crin on Apr 22, 2009 10:00 am • link • report
I agree you could strip off the rail map, and would suggest you add route numbers. This would be helpful on streets that have multiple lines, especially if they do not all go to the same place. I'd hate to get on the first bus than came by only to have it make an unexpected turn a block later.
by Stanton Park on Apr 22, 2009 10:15 am • link • report
by Paz on Apr 22, 2009 10:26 am • link • report
Another huge task: Making sense of the proliferation of uncoordinated bus route numbers and letters throughout the region. There was once a fairly simple system: streetcars had 2 digit numbers (buses that replaced them still retain those numbers). Capital/DC Transit had a letter followed by a one digit number (DC+Montgomery). WMA (Prince George's) had a letter followed by a two digit number. AB&W & WVM (Virginia) had a two digit number followed by a letter. Express route numbers were in red. Limited route numbers were in yellow. While the system was not perfect, there was some order to it.
Now each bus provider numbers their own buses so nobody can possibily have any idea what bus serves what area.
by kreeggo on Apr 22, 2009 10:36 am • link • report
Columbia Pike is an odd bird, there are so many variations it was hard to do the analysis. Some of the lines go to Pentagon, some to Pentagon City. The best I could come up with was a weird combination of lines that runs every 8 minutes but doesn't go past the Navy Annex and I would have had to do a lot of analysis (read: staring at the two schedules side by side) to show that it wasn't two buses every 15 minutes instead of a bus every 8.
If someone could help me figure out how to make this a GIS-based PDF that would be great, I'd love to do that.
The 30s line was the biggest surprise, but the limited stop service doesn't run during mid-day, and the regular lines decrease to something like 15 minute headways, so they were out.
@Timk, I was thinking about how areas like Adams Morgan or Mount Pleasant, at the cross of a couple of these routes, could be helped by these maps.
@Stanton Park, Anyone know how to add route numbers to the Google Map? Right now you can click on the line to see the data, which contains the route number and hours of 12-minute service.
by Michael Perkins on Apr 22, 2009 10:39 am • link • report
by Beau on Apr 22, 2009 10:39 am • link • report
Also, Paz: metro rail probably doesn't seem like much of a system to those who drive everyday and can count on one hand the number of times they've used it.
by Drew on Apr 22, 2009 10:41 am • link • report
by Beau on Apr 22, 2009 10:45 am • link • report
another useful thing would be to search for routes in a given area. many times if i can get downtown, thats all i need and many buses do that. id rather walk a few extra blocks for a 5 minute wait than wait 25 minutes at the closer stop.
by dano on Apr 22, 2009 10:46 am • link • report
I live around Union Station really close to a stop for both the circulator and the 80 bus. When I first moved here, I worked downtown and went to school at GW so I used these buses everyday. These trips took at least thirty minutes and sometimes much longer eventhough I had two "frequent" bus options. It was a trip of less than two miles so it was faster to walk. I eventually started walking the extra half mile to the redline which was light-years faster.
The Metrobus system is basically useless unless it is rapid with dedicated lanes and a predictable, easy to remember map. Why not have a grid bus system in the L'enfant grid? Why send every bus through the tediously slow K street corridor?
by tim on Apr 22, 2009 11:11 am • link • report
Metro should use something similar to the maps on new rideon schedules in which have they numbers corresponding to the stops, which dumbs it down a little for the people who cant seem to figure out how to use a schedule or read a map.
by kk on Apr 22, 2009 11:14 am • link • report
i'd like to point out again the lack of upper NE to upper NW transit in DC., i.e. how do you get from Tenley to Brightwood? All the transit is N-S. This is a communter bias too. There's not one busline that fit the criteria for NE-NW across the north part of the city. That really sucks.
by Bianchi on Apr 22, 2009 11:19 am • link • report
by Michael Perkins on Apr 22, 2009 11:21 am • link • report
by Bossi on Apr 22, 2009 11:29 am • link • report
by JS on Apr 22, 2009 11:29 am • link • report
KK, I understand that people are capable of using maps and schedules, but based on the reaction here it looks like there is a market for a "boiled down" version that simplifies it a little.
by Michael Perkins on Apr 22, 2009 11:30 am • link • report
Depending on what you consider Upper NE if your talking about above Fort Totten you have the K2, K6, F1 and F2 below it you have the 64, 80, all E lines except E6, R3, R4 and H8
by kk on Apr 22, 2009 11:30 am • link • report
I choose Brightwood randomly as an example. And as an example it is valid. No (good) bus service from one side of NW to the other? Why isn't there a frequent bus along Military/Missouri? [which has no sidewalks] And another one that goes up NHA without the 25-40 minute time consuming diversion to Ft. Totten?
by Bianchi on Apr 22, 2009 11:41 am • link • report
by Michael Perkins on Apr 22, 2009 11:43 am • link • report
by Dan Miller on Apr 22, 2009 12:37 pm • link • report
Well yes, of course they do, because they aren't provided the information to use the system any other way.
On a recent trip to London, I found myself needing a bus to get from Shepherd's Bush to Hammersmith because the Tube line I wanted to take was suspended. This was my first time taking a London bus unaccompanied by a native Londoner. It was easy. In any vicinity with a high density of bus stops - around Tube stations, at major intersections, etc. - the bus shelters all have schematic maps of all the bus routes that pass through the area, alphabetical lists of all the destinations that can be reached by bus keyed to which bus routes you can take to reach them, and detailed street maps showing where to wait for each bus.
So I looked up "Hammersmith" on the list of destinations and found that there were two bus routes I could take. They both left from the same stop and both had less than 10-minute headways. So I went to the stop, and within 5 minutes I was on my bus.
In my view, the closer Metro can come to a system like that, the better. But they've got a long way to go - many bus stops in Maryland have no posted information at all, apart from the route numbers. Not the destinations, schedules, or anything.
by Johanna on Apr 22, 2009 12:50 pm • link • report
by Jasper on Apr 22, 2009 1:55 pm • link • report
That group (& tourists, in this city) is the group you need to cater to in order to grow service outside of rush hour.
by Jad on Apr 22, 2009 2:41 pm • link • report
by tom veil on Apr 22, 2009 3:26 pm • link • report
I'm not saying there isn't room for improvement. Obviously we can do a lot better than we are now - I'd love to see WMATA take up some of these ideas about better signage and maps, and it would be great to have more frequent and reliable cross-town service. But we also need to realize that we actually have a pretty good bus system here in D.C.
Btw, I think the 12-min all-day cut-off might be a bit arbitrary. PikeRide should definitely be included.
by Esmeralda on Apr 22, 2009 4:08 pm • link • report
What do you think? In or out? How should I depict this on the map? The route stops at Navy Annex?
by Michael Perkins on Apr 22, 2009 4:36 pm • link • report
by Beau on Apr 22, 2009 4:50 pm • link • report
by Michael Perkins on Apr 22, 2009 4:58 pm • link • report
by Bianchi on Apr 22, 2009 5:04 pm • link • report
Routes 55 and 59 mostly follow the same route between Shady Grove and Lakeforest Mall. Together, they have six buses per hour mid-day. They are staggered so that sometimes there are 15 minutes between two buses, but the number of buses per hour is the test to me - realistically a bus scheduled to run every 12 minutes will have buses 15 minutes apart sometimes.
There are several other Ride-On routes that run with 15 minute headways all day - 46 and 20, for example.
by Ben Ross on Apr 22, 2009 5:12 pm • link • report
by Michael Perkins on Apr 22, 2009 5:14 pm • link • report
My criteria was to have at least a bus every 12 minutes from morning rush to evening rush and including the mid-day, in both directions.
It's a good route, but I think I have to leave it off.
by Michael Perkins on Apr 22, 2009 5:45 pm • link • report
I think it's kind of artificial to exclude this route from the map. The occasional bus rider who's the likely user of this map is much more likely to be traveling in mid-day or evening than early in the morning in the counterflow direction.
by Ben Ross on Apr 22, 2009 6:01 pm • link • report
It's a great route (headway-wise that is, the route is not very memorable geographically which makes it trickier. It's hard to beat the simplicity of the 70s or the X2), but there were a lot of great routes that I excluded for the same or similar reasons.
Sorry to be such a purist, if you'd like an export of the data to extend it I'll gladly provide.
by Michael Perkins on Apr 22, 2009 6:41 pm • link • report
The buses run a lot more frequently than the Metrobuses too.
by san franciscian on Apr 22, 2009 7:37 pm • link • report
I think it would be interesting to see this exercise done for other intervals than 0-12 minutes, such as 13-15 minutes, 16-30 minutes, 31-60 minutes and 60+ minutes. This would add to our understanding and could be a first step towards rationalizing the system. Since Metro is unwilling to do any analysis like this, perhaps MWCOG could be persuaded to lead the rationalization effort.
by Chuck Coleman on Apr 22, 2009 7:54 pm • link • report
by James D on Apr 22, 2009 8:27 pm • link • report
by Shawn on Apr 22, 2009 8:39 pm • link • report
James, all the two-digit numbered lines (50s, 70s, 90s, 42) used to be streetcars, so it's not surprising that they continue to be frequent bus lines. I was actually surprised that the 30s and the 80 did not continue as frequent bus lines.
by Michael Perkins on Apr 22, 2009 9:18 pm • link • report
by Michael Perkins on Apr 22, 2009 10:59 pm • link • report
Chuck, I see what you're talking about, but I think what I see is that mid-day, REX is every half hour, 151 is every hour, 171 is every hour and 162 is every hour. It's possible all these headways are precisely coordinated to have a 12-minute headway (there are 5 buses per hour, after all) but I doubt it. It's a confusing set of routes (you'd have to know to take REX/171/152/161 Northbound, and REX/171/151/162 Southbound). If you take the 150s or 160s going the wrong way, you're in for an hour-long scenic tour of the area, rather than a 20-minute ride to the Metro (the routes operate as circulators in counterclockwise and clockwise variants. One leg of the circulator is to zip up or down Richmond Highway).
If you're willing to show me that there's a bus every 12 minutes going along Richmond Highway between Sherwood Hall Lane and Huntington, that would work and I'd add it to the map. Trying to write it all down at this point would make my head hurt.
by Michael Perkins on Apr 22, 2009 11:29 pm • link • report
Must have >12 minute frequency from the morning rush to the evening rush, including lunch time. The lunch time is probably the hard part.
Thanks to everyone who suggested lines. I think based on the reaction here, I'm going to bring this idea up with the WMATA staff. Hopefully there will be two results:
1. We might get an actual 12-minute or 15-minute map out of it.
2. It might encourage jurisdictions to improve headways so they can get their routes "on the map". I'm looking at you, RideOn route 15.
I think I'll add Ben Ross' suggested route and just note on the map that it doesn't operate at 12 minute headways for peak morning counterflow. He's probably right that it's still useful to have it on the map.
by Michael Perkins on Apr 23, 2009 8:15 am • link • report
That's a lot more work to create, though.
by David Alpert on Apr 23, 2009 8:20 am • link • report
by Michael Perkins on Apr 23, 2009 8:46 am • link • report
by Laura on Apr 23, 2009 9:14 am • link • report
"I discussed this map with WMATA bus planners, who stated that it would not be that useful for riders because they generally know the routes they ride pretty well, and use either the full system map to select a route or the timetables to learn more about a particular route. They said that riders don't typically look at Metrobus as a system, but rather as a route that they ride all the time."
Why make a map at all then? Isn't that also true of metrorail riders? I virtually never take the green line, so why would I care to see a map with it on it? Man, I could go on and on about this. It drives me crazy!
Hello! Michael's idea is not to serve the people who already know their route. Doh! As long as the people who run metro imagine it as a service only for those who are already riding, how we will ever create a system that works for everyone? Something like this map Michael has made: simpler, more visual, easy to understand (e.g. Circulators) can get people riding who otherwise wouldn't.
Not long ago I was near Fed Triangle and my Twitter told me big delay on Orange, but if I could get to Foggy Bottom, I would get around the delay. I went to a busy street and a bus stop. I was (sort of) able to figure out the information, but just posting a whole schedule on the post is not that helpful, and it doesn't help as much if you're traveling a shorter distance and can catch more than one option.
Non-regulars ride the Metrorail because they can figure it out. Non-regulars don't ride the buses because they cannot figure them out. And as long as Metro can't see that, they can just keep driving around the regular passengers. Aarrgh!!
by steve o on Apr 23, 2009 11:02 am • link • report
Regarding London. Transport for Lobdon (TfL) have installed something called 'iBus' in all vehicles. This is an audio/visual next stop announcement system that tells passengers what stop is coming up. This makes the system usable by everyone as you don't need to know the landmark to look out for when deciding where to get off the bus in order to reach your intended destination, you just need to know the name of the bus stop (as you would need to know the name of the train station if travelling by train).
http://www.tfl.gov.uk/corporate/projectsandschemes/2373.aspx
by Pete, Chippenham, Wiltshire, England on Apr 23, 2009 11:22 am • link • report
by petergene on Apr 23, 2009 11:37 am • link • report
I'd be happy to work on that sort of thing and have the tools necessary, but don't want to step on any toes.
by BeyondDC on Apr 23, 2009 5:39 pm • link • report
by цarьchitect on Apr 23, 2009 5:43 pm • link • report
This might be the London bus map referred to in comment #2:
http://www.tfl.gov.uk/tfl/gettingaround/maps/buses/pdf/toweroflondon-2261.pdf
this map would seem to me to be a good analysis of how many people are traveling certain shared corridors, so they become obvious candidates for light rail lines. This approach differs -- even if not a lot -- from the typical "let's see which bus routes are busiest and build a light rail line on it" approach.
Comparing the 'Terrain' view vs. the 'Map' view of that map (buttons in upper right of the map) is interesting. The 'Map' view looks so much more pleasing to the eye, and it seems like natural features are a lot easier to pick out. There are a few differences between the maps that I can tell, but the main one is that the Map view has streets marked in white, with a grey background for land/buildings/etc. That makes the streets 'pop' to good effect. None of those 3 google maps tiles (the three different 'background color schemes', Map, Satellite, Terrain) really works for transit riders and bikers and walkers -- we need new google maps tiles that work for us. This is the first time it's really been crystallized for me that, as a general non-car driver, I really don't care about the existence of any highways (they just physically get in my way), so on my map, they're just taking up space and distracting me from visualizing and understanding the information I really want/need to get at (notice how huge and yellow they are on the 'Map' view). everyblock uses cool tiles with all sorts of open source tools. so, get on that Google, ya hear?
i'm not sure the Metro lines are clogging things up all that much, but it's possible. the big issue is the color scheme of the underlying map tiles. that london bus map linked above seems to show which bus stops are in close proximity to Metro/Tube stops. that could work, maybe. if bus and metro tickets/passes are available, with transparent access/fare systems between the two, then any map would want to think hard about showing connectivity, which would seem to me to require at least faded lines on the map for Metro routes.
that Minneapolis map is slammin. note the white background to make the routes 'pop'. i guess that would be why the Metro map looks so good, too.
i kinda like David Alpert's suggestion on width of lines corresponding to frequency of the route. definitely worth a thinking-through. the minneapolis map works in this regard, too -- showing which lines (line?) is/are rail-based.
a general comment about what we think we know because it is 'obvious' to us for some reason or another. i've been reading up on the Shangri-La Diet (i'd consider myself a skeptical fan), and reading Seth Robert's blog. if you don't know the background theme of his work, he's all about 'self-experimentation'. i was reading one of his original published papers, and a couple of ideas kept occurring to me: 1) self-experimentation (e.g. for us in the transit world, say, ride certain lines and see what it's actually like; post maps and see what the reaction actually is; interview people; etc.) is really really cool, and can lead to new insights and ideas, and 2) it's really important imo, as a general rule, to continue to challenge what we think we know, even and sometimes especially if 'everybody knows that!'. whether it's comments from WMATA or anyone else -- about riders, tourists, etc. -- we want to get actual data and experiences and see for ourselves.
love the iBus stuff. the Google Transit guys talked about providing this type of functionality at least year's TransitCamp.
by Peter on Apr 24, 2009 2:19 am • link • report
by Michael Perkins on Apr 24, 2009 6:38 am • link • report
http://trimet.org/pdfs/trimetsystemmap.pdf
which breaks down all their bus routes into frequent, standard, and rush hour only service. I'm not sure what the criteria are for frequent vs standard, but it at least gives a novice user a general idea of which bus routes run more often than others.
by rextrex on Apr 24, 2009 11:55 pm • link • report
Yep, BDC uses Arc. I've been doing the same for Twin Cities (Mpls/St. Paul) stuff.
In fact, I'm compiling the Twin Cities bus schedules together to plot out maps showing AM Peak, midday, and PM peak frequency. Very painful/tedious, though. I imagine whomever tries doing the same with DC will run into the same tedium...
by Froggie on Apr 25, 2009 7:07 am • link • report
by Wes on Apr 28, 2009 7:46 pm • link • report
Taking the northbound example at Ladson Lane, there are 6 buses traveling per hour around the noon hour. The REX is at around :25 and :55, the 171 is at :35 and :05, and the 152 and 161 are around :05 and :10 respectively (the 161 actually picks up the route somewhat northward of here).
That means that between the 162 and the REX is about a 15 minute gap, and there's about a 20 minute gap between the 171 and the REX.
Six buses an hour is good service for mid-day along that corridor, but it doesn't get you "on the map" if it's three buses within 10 minutes and then another group 15 minutes later, and then one more bus 20 minutes after that. The buses should be frequent and fairly regular, something I saw on other routes.
Remember that the whole point was that for routes on the corridor, people won't have to check the schedule. I'd definitely check the schedule if I knew I would be waiting up to 20 minutes for a bus.
by Michael Perkins on Apr 29, 2009 10:32 am • link • report
With three lines on the exact same 1.4 mile stretch from Flower ave and Caroll ave in Takoma Park, MD to the Takoma metro, I think this has a good chance of meeting your criteria. I'm not sure if the 2 lines sharing a long stretch on Flower Ave will meet the criteria.
On the overall system map, this stretch is labeled "12,13,18" from Flower/Caroll to the metro http://www.montgomerycountymd.gov/content/DOT/transit/SystemMap.pdf
And the maps/schedules for 12/13/18:
http://www.montgomerycountymd.gov/tsvtmpl.asp?url=/content/dot/transit/routesandschedules/allroutes/route012.asp
http://www.montgomerycountymd.gov/tsvtmpl.asp?url=/content/dot/transit/routesandschedules/allroutes/route013.asp
http://www.montgomerycountymd.gov/tsvtmpl.asp?url=/content/dot/transit/routesandschedules/allroutes/route018.asp
I should have mentioned this earlier, but just yesterday when I walked to the bus stop without even knowing the time or the bus schedule, I remembered what a convenient bus line this was.
by Shawn on May 6, 2009 4:58 pm • link • report
RE: http://www.montgomerycountymd.gov/content/DOT/transit/SystemMap.pdf
by Shawn on May 6, 2009 5:07 pm • link • report
by altgirldelete on Jun 5, 2009 11:24 am • link • report
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