Transit
Metro responds to Orange Line shuttle suggestion
Metro responded to my suggestion for Orange Line shuttle buses during the Memorial Day weekend while Orange Line service was suspended between East Falls Church and West Falls Church.
I had forwarded it to Mr. Sarles as commenter John Bennett suggested. Here is the reply:
Dear Mr. Offutt:Thank you for your May 25, 2010 email message to Richard Sarles, General Manager of the Washington Metropolitan Area Transit Authority (Metro), with suggestions regarding Orange Line shuttle service during our upcoming closures between East Falls Church and West Falls Church Metrorail stations. Mr. Sarles always welcomes input from our riding public and asked that I respond to your suggestions.
When planning for service disruptions, we keep several priorities in mind: customer convenience, service reliability, funding availability and clear communications.
For the upcoming weekends, we looked at a variety of shuttle options including the one you have suggested. We decided on one free shuttle between East Falls Church and West Falls Church stations because:
I was pleased that I received a thoughtful response. Kudos to them.
- One shuttle would cost less to operate than running multiple shuttles with multiple station destinations. It was the most cost-effective option and we are committed to using our resources wisely.
- Travel time for multiple shuttles would be heavily impacted by traffic on I-66, which is subject to numerous delays (predictable and unpredictable) especially during the holiday weekend. Without delays on I-66, travel time would most likely be equal.
- Communicating the operation of one shuttle is less confusing to the customer. The one-shuttle method most resembles a 'normal' commute on the Orange Line. If you have multiple shuttles, there are more opportunities for people to board incorrect buses, thus creating more frustration and inconvenience for our riders.
For these reasons, we have opted to operate one shuttle. However, we will evaluate the shuttle operation after this weekend and make any adjustments necessary to minimize customer inconvenience, maximize our funds, preserve service reliability and maintain clear communications for subsequent work. I will ensure your input is considered in the evaluation process.
I hope you find this information helpful. Again, thank you for your suggestions.
Sincerely,
James J. Hughes
Managing Director
Office of Intermodal Planning
I suspect that their cost analysis did not include the cost savings from not running the trains. I find it hard to believe those savings would not be fairly large. Whatever shuttle system they operate will need to transport the same number of passengers, so the alternate system would only need to be marginally larger to make for better customer service, not outrageously larger.
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My understanding is that the operational cost of rail (electricity and labor) is lower than that for bus (diesel and labor), notiwthstanding the higher capital costs.
by JB on Jun 1, 2010 2:33 pm
Having actually been on the shuttles between East and West Falls Church, I would have to say that having multiple shuttles to 3 different locations would have been confusing as heck (not much space in the East Falls Church bus lot; need to fill up buses and pull out to allow empty buses to pull in; need for staff to direct passengers in hordes emerging from the Metro exit).
by rock_n_rent on Jun 1, 2010 2:40 pm
by Tim on Jun 1, 2010 2:40 pm
As far as the cost comparison. I disagree with JB that there would be no cost savings. He/she seems to be minimizing the cost to run the trains. Wouldn't you also have costs involved in getting the trains out there in the morning (or do they spend the night at WFC?)? Putting the trainsets together? Additional dispatcher work?
On the other hand, I think that the traffic issues on 66 mean that the shuttle-only system would have to be substantially larger than just one. (Just one?!? I'd love to know how that worked. I am just imagining long waits at each station, overly crowded shuttle, etc.) You'd need 4 or 5 at least, I think. At which point it might overwhelm the savings from shutting down the trains.
So if cost is most important, then they're probably doing the right thing. But in terms of making for a more satisfying customer experience, I think the multiple direct shuttles would be better. (unless you got lucky and got off a train and right onto a shuttle that was leaving right then...)
by Josh S on Jun 1, 2010 2:44 pm
My guess is that most people opted for cars instead.
by Emilyhaha on Jun 1, 2010 3:15 pm
Actually, being a holiday weekend, the rest of the system saw healthy levels of ridership. I suspect they added a few more trains in, as the Red Line was operating with 5-minute headways for most of the weekend, and seemed to have more people on the trains than usual.
by andrew on Jun 1, 2010 4:49 pm
During the next two weekends I-66 will be down to one lane which will make DCbound travel a nightmare with three lanes of EB 66 and two lanes of EB Rte.267 going down to one EB lane at the merge.
by Transport. on Jun 1, 2010 9:50 pm
by rextrex on Jun 2, 2010 12:14 am
by Matt Glazewski on Jun 2, 2010 8:02 am
While I appreciate the response from Mr. Hughes, I'm baffled that they don't understand a)how many of us still want to ride metro despite the construction; and b)that we are absolutely unwilling to use their current shuttle system between EFC-WFC. I wish you could have seen the parade of cars coming out of EFC parking lot, probably a high percentage of whom went out of their way to drive to the EFC metro station because it would allow them to skip using the shuttles.
I do believe that shutting down the Vienna-WFC portion of the train system would represent significant cost savings, enough to compensate for the shuttle busses that we're asking to run between those stations and EFC. This seems to me like more of the "this is how we've always done it" thinking that is driving metro into serious financial, safety and public relations problems. This would have been a nice opportunity for metro to try something different BECAUSE THE CUSTOMERS ARE ASKING FOR IT. We are saying we don't like the current solution and have offered cost-effective alternatives. Please, Mr. Hughes, reconsider your strategy and listen to metro's loyal customers.
by PS on Jun 2, 2010 9:46 am
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