Transit
Communication problems accompany Circulator changes
Yesterday, the "Blue Bus" between Rosslyn, Georgetown, and Dupont became the District's newest Circulator line. DDOT also decided to make some routing changes to existing lines at the same time. Unfortunately, there has been little communication of these changes.
With the new service running along M Street in Georgetown, DDOT decided to reroute the westbound Georgetown-Union Station buses along lower K Street to Wisconsin Avenue, which is actually the alignment from the original Circulator proposal.
Eastbound buses keep the same route along M Street and Pennsylvania. Westbound service is discontinued at 3 stops, while another two would no longer have service heading north on Wisconsin, only west to Rosslyn. This is no "small system change," as DDOT refers to it (scroll to the bottom below the route map).
DDOT has been negotiating this takeover for nearly a year. Yet when it came to implementation on Sunday, the department seemed anything but ready. As of Saturday, there was no communication at the stops or in the buses about the new service changes. Some places in Georgetown had signs noting the switch of the Blue Bus to a Circulator Route, but lacked any notice about changes in the other route.
Furthermore, DDOT had plenty of time to solicit input on the new route and changes to Georgetown-Union Station route that would result. But they didn't. What happened and why has there been such a lack of communication from a government agency that has generally done a stellar job reaching out to the public?
Last week there was a brief outreach campaign centered around various websites and blogs notifying riders that the Blue Bus would become a Circulator. Some of these articles included the Georgetown-Union Station route changes as a footnote, while others failed to mention it altogether. The DDOT press release falls into the former category.
Today when DDOT tweeted a reminder about the new route but failed to put a "." in front of @DCCirculator, meaning only followers of DDOTDC who also follow DCCirculator will have seen the tweet. In fairness to DDOT, Twitter doesn't make this behavior very discoverable and many people aren't aware of it.
Meanwhile, there is no indication of the route changes on the actual Circulator website. DDOT added the new Rosslyn-Georgetown-Dupont route to DCCirculator.com under the individual route list, but as of this writing, the system map had neither any of the Georgetown-Union Station route changes nor the new route marked on it. The last post under "Latest News" is for a June 28th service change. The Circulator mobile site has neither the new route nor the new changes on the other routes.DDOT posted new Circulator stop flags along M and L streets for the Dupont Circle-Georgetown segment of the new route, yet didn't remove the stop flags from the three stops on Pennsylvania where there would no longer be any Circulator service. As of Monday evening, this was the only notice at Penn and 24th that the Circulator no longer stopped there:
Can't see it? It's the small piece of paper taped to the front of the schedule holder. From the sidewalk, it practically unnoticeable despite its bright pink color. To read it you actually have to step into the street. Even if you do read it, it doesn't offer any advice about a rider's alternatives.
Now that you've told me my bus stop is no longer served, the next thing you should tell me is my next best option. Tell riders that they can take a 32, 34 or 36 At an agency that has so meticulously groomed its branding and communication styles, where are the official fliers, the planned outreach? For all we know even, these pink papers were printed by a fellow rider who was frustrated by the lack of communication. What happened?
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To be fair, the outrage was more about cutting the Wisconsin Avenue portion than rerouting the M Street part to K Street. But nonetheless, I can't help but think that DDOT slipped this in with the Rosslyn-Dupont Circle route, without much notification, in an attempt to bypass the outrage.
by Tim on Aug 31, 2010 2:43 pm • link • report
That stop gets a lot of rail to bus transfer traffic from people who do not want to deal with the lines at Farragut for buses and do not mind the short walk from Foggy Bottom. I think it is kind of foolish to not run the Circulator there.
by Lou on Aug 31, 2010 2:47 pm • link • report
by Matt on Aug 31, 2010 3:05 pm • link • report
Losing the M St/Penn Ave sections is huge loss. Sorry to whine, but dropping you off at K St isn't the same thing -- there is a hill to climb along the way. And most of the businesses in Georgetown are on M st.
Other problems:
1) What buses are they going to use? Are there extra ones lying around to replace the 5 or 6 dedicated Blue Buses? Or is service going to suffer.
2) The new buses aren't as maneuverable as the smaller BB and will get stuck in traffic more.
3) Why eliminate the Key Bridge Marriott stop?
4) the entire DCCIRCULATOR web site was down for most of yesterday morning.
5) Moving BB to a Circulator is bad enough. But slipping in a lot of changes along the way: Dirty.
Guess what. Gray just picked up some more voters.
by charlie on Aug 31, 2010 3:05 pm • link • report
by Bossi on Aug 31, 2010 3:43 pm • link • report
by Gavin on Aug 31, 2010 3:44 pm • link • report
We agree there simply was not enough advance communication of the changes - on a number of fronts but particularly at the stops - and weÂ’re looking into what happened. We apologize to the Circulator riders who have been so loyal.
Thanks for alerting us to the problem and we will try to move as quickly as possible to ensure everyone is aware of the changes.
John Lisle
DDOT Communications Office
by John Lisle on Aug 31, 2010 3:53 pm • link • report
"Apologize to Circulator riders". I'd be more concerned about blue bus riders, who now in transition, and might decide to do something else.
"advance communication of the changes". Part of the problem is the advance communications. But most of it is the changes themselves.
Let me pose another problem. I've noticed a large number of tourists on the Blue Bus. It is in guidebooks and online. Exactly how are you going to tell them that the Blue Bus is now a Circulator? It will take 2-3 years for that information to filter out, and drivers are going to have to explain that. Ask your drivers how many time they get confused with the GUTS bus?
"move as quickly as possible to ensure everyone is aware of the changes." Again, we won't listen to you. We just want you to listen to us.
by charlie on Aug 31, 2010 4:14 pm • link • report
Is there a map anywhere?
by Alex on Aug 31, 2010 4:18 pm • link • report
I also noted (as others have) that apparently, they haven't figured out how to put the direction on the buses. They now say "Have a nice day" or nothing.
Very amateurish.
by Jasper on Aug 31, 2010 4:42 pm • link • report
The elimination of the stop at the Key Bridge Marriott is good public policy. The hotel can easily run its own shuttle service to the Rosslyn Metro, which has not only the new Circulator stop but also direct rail service to National Airport. The blue bus stop was only on one direction of the route, maybe beneficial for some tourists but definitely an inconvenience to locals. (On a more practical note, I'm not sure how well Circulator buses would have navigated the hotel driveway.)
The removal of the stop at 24th & Penn is a huge loss, but people who used to ride to Foggy Bottom to go to Georgetown can now just as easily get off at Rosslyn, with a shorter walk and ride. Access to Glover Park might be a little trickier with a transfer at M & Wisconsin, but I can understand why DDOT would not have wanted to add to the already overcrowded section of M Street near Penn with two routes serving the same corridor. It should mean a faster trip for people overall.
by Anonymous on Aug 31, 2010 4:43 pm • link • report
by Anonymous on Aug 31, 2010 4:48 pm • link • report
Perhaps my experience w/ the Blue Bus just isn't up to date, but how would its unscheduled headways differ from Circulator's unscheduled headways; both following similar routes?
by Bossi on Aug 31, 2010 4:57 pm • link • report
To me, it seems like they're more or less the same headways, same routes, using the same infrastructure... except now they use a standard & readily identifiable livery.
I'm not the most familiar with the area or if there are any other significant changes, but on the surface that sounds like a net win to me.
by Bossi on Aug 31, 2010 4:58 pm • link • report
by Eric on Aug 31, 2010 5:01 pm • link • report
by Anonymous on Aug 31, 2010 5:07 pm • link • report
by Lou on Aug 31, 2010 5:08 pm • link • report
by Anonymous on Aug 31, 2010 5:12 pm • link • report
That doesnt matter; all things should be done professional and that was not the case with DDot or even WMATA when they communicate things to the public.
Then the website did not have updated maps except for one for the Dupont-Rosslyn Circulator to show where the routing would be but all routes changed somewhat.
If you are going to have a website it should be updated regular or otherwise there is no point to having it since the info is wrong. The objective should be to have all important stuff on the home page of the site so that a user does not overlook the info or has to dig around page after page to find something out unless there getting paid for the amount of pages a user visits and I would hope not.
Everything should have been done on the Saturday before so that people could plan ahead.
There is no excuse for not telling anyone
by kk on Aug 31, 2010 5:23 pm • link • report
As I said before, where are these circulator buses coming from? How many will be used on the Rosslyn line?
@Eric; sure buses change stops. And usually your bus company tells you before about it beforehand and maybe takes some public comment.
@ Anonymous; as a local, you obviously don't know what you area talking about. The Key Bridge Marriott stop was not just for tourists or hotel users. There is an entire little community on the North Side of Lee Highway that uses that stop. The point on whether the new Circulator buses would fit inside the hotel is a good one, but they could have stopped on Lee Highway at the 3abcy stop with the homeless guy.
Here's the basic point: when you replace a entire bus service, maybe you should just concentrate on replacing it first and working out the kinks, before you go all crazy and re-routing a bunch of other lines.
I'd agree that using a smarttrip can be a plus. However, the basic point
by charlie on Aug 31, 2010 5:38 pm • link • report
I suspect that the service record of the Georgetown Circulator lines will improve with the new routing.
by Anonymous on Aug 31, 2010 5:49 pm • link • report
I've been on plenty of BB rides where the driver "forgot" the turn into the hotel and it isn't much quicker. Actually, it is sometimes faster to turn right on lee highway, left on Nash, then turn left on Lee Highway again (makes sense if you drive it). The traffic jams up on the left turn from Ft. Meyer to Lee highway, and the Key Bridge hotel stop often bypasses it.
You're quite right that moving along K st might help the Georgetown Circulators a bit. But then again, the businesses and sights of Georgetown are on M st, not on K.
(I'm not 100% opposed to the K st routing, but again, I'd say DDOT should have phased in the new line, done the same as BB for a while, and then experimented with the K st routing. It wasn't popular then, and this smells like sneaking it in)
by charlie on Aug 31, 2010 6:02 pm • link • report
New 40 foot buses were purchased to relieve crowding on the Adams Morgan route and buses from that line were transferred to the new route.
John
by John Lisle on Aug 31, 2010 9:04 pm • link • report
(202) 673-6813
by vc on Aug 31, 2010 9:22 pm • link • report
by Park view on Aug 31, 2010 10:13 pm • link • report
This will marginally work better for me. The blue buses never seemed to to pass, so I'm looking forward to the more frequent service. Washington Circle rarely seems to have passengers--and I ride at widely different days/times.
The rollout has sucked, tho.
by Rich on Aug 31, 2010 10:21 pm • link • report
Gabe Klein is good at hype. Jury is still out on execution.
by Trulee Pist on Aug 31, 2010 10:29 pm • link • report
In my case (and I'd imagine true for many other commuters, see a lot of them on the Circulator in my experience), it's pretty inconvenient. Makes it a massive PIA to stop at Trader Joe's (to a lesser degree, same goes for M Street businesses) on my way home from work, or if I stay on, adds either a whole lot of extra uphill to my walk home from the bus stop or time to my ride if I choose to get off at the closest Wisconsin Avenue stop. I suppose I could take the 30s if I wanted to walk further to get to the originating bus stop and then wait a half hour for a bus. But after a long day at work, that doesn't really sound like much fun.
by J in Gtown on Aug 31, 2010 11:26 pm • link • report
by Fritz on Sep 1, 2010 8:47 am • link • report
@J in Gtown; the Trader Joes problem is going to be huge. Walking several blocks with groceries isn't fun.
Again, public comment? Study? None. Just an arbitrary decision from DDOT on what you like.
The inability to listen: the legacy of Fenty.
by charlie on Sep 1, 2010 8:47 am • link • report
I did notice when I was in Montreal that STM seems to do a pretty good job with notice information at bus stops when service changes, although the information is still somewhat cryptic, and hardly good enough for non-regular riders.
- http://www.flickr.com/photos/rllayman/4948313552/
- http://www.flickr.com/photos/rllayman/4948313544/in/photostream/
I am sure that somewhere within APTA, either at the national assn. technical assistance level, or TRB, or out there in the transit systems, there is a best practice manual-checklist for what to do in communicating service changes at the level of individual stops, and generally. DDOT, WMATA, and MTA in Baltimore fail miserably on this.
But we do a piss poor job with what I call "transit wayfinding" generally, especially in terms of explaining surface transit overall and especially to non-regular riders (visitors) specifically.
All of the Metro stations from Union Station to GWU and downtown, and all the Arlington stations on the Wilson Blvd. corridor and in Crystal City-Pentagon ought to have transit wayfinding boards (+ regional bikeways maps too).
Arlington does a better job with this and sets an example with the information posted at bus stops for their shuttle service:
- http://www.flickr.com/photos/rllayman/351758838/
- http://www.flickr.com/photos/rllayman/351757488/in/photostream/
If I had the time, I would work with "my" designer Christopher Taylor Edwards--we did proof of concept signage for intra-neighborhood commercial district directories and history for Florida Market:
- http://www.scribd.com/doc/19889319/Florida-Market-Directory-Handout
but given the way my career is breaking (moving towards bicycle facilities and systems in a big way) I am not sure this is something I can get to any time soon.
by Richard Layman on Sep 1, 2010 8:59 am • link • report
I'm not sure how you drew that conclusion about the bus fleet, but let me clarify: we purchased new 40 ft. buses that just started service on Sunday. Those buses are being used to relieve overcrowding on the Adams Morgan line, replacing smaller buses that were moved to the new route.
by John Lisle on Sep 1, 2010 9:17 am • link • report
by charlie on Sep 1, 2010 9:19 am • link • report
K St. is relatively dead, while Penn Ave (not to mention M St. in Georgetown) has lots of pedestrians due to shops, big condo/apartment buildings, and even a little nightlife. The 24th and 25th St. stops were always fairly busy.
While I understand that M St. also has other bus service, the high frequency seemed to match the very high demand (plenty of people getting on and off even when busses are just a few minutes apart), the new circulator route on M St. doesn't actually increase capacity because it simply replaces the blue bus, and the Circulator routing was by far the best way to get to Penn Ave. & M St. from the Red Line at Farragut (unlike the buses, it picked up right at the station).
There's also NO stop now by the Trader Joe's (the bew circulator route to Rosslyn only has stops a little over a block away on the far side of 24th).
Further, they not only rerouted to K, but they've put in NO STOP between 22nd and 29th St. So you can no longer use the Circulator to get from Downtown to the West End.
Plus I predict a lot of slow downs getting onto K St. from Washington Circle during the afternoon rush hour!
DDOT has chosen to tinker with something that was working well, and make it much worse. I hope they come to their senses (as the previously did) and put the Circulator back on M St.
by Anonymous on Sep 1, 2010 9:38 am • link • report
I 100% disagree. If someone is going to G'town from the east to wander around this gets them there much faster. I hated the jog off of K onto Penn and Washington Circle. If someone is going to the Waterfront or movie theater this gets them there much faster. If someone has a very specific destination that was served by door front access, then you're right it will be slower for them. But I don't think we should make major routes based on that.
The people this hurts are Trader Joe's people and Foggy Bottom metro people. But the 30 buses already run as frequently as the Circulator and serve TJ's and Foggy Bottom and the new service from Rosslyn is even more direct to G'town from the blue/orange line.
The Circulator will now run much faster from the heart of K Street to the heart of Georgetown. It's great!
by Alex on Sep 1, 2010 9:45 am • link • report
by charlie on Sep 1, 2010 10:05 am • link • report
And really, what do you have against the 30 bus?
by Alex on Sep 1, 2010 10:10 am • link • report
And if you're so in love with the 30s, why even run a Circulator in Georgetown at all?
No routing is going to keep people happy. But to take out the Blue Bus, and then use that for such a drastic change without any prior notice -- dirty.
by charlie on Sep 1, 2010 10:19 am • link • report
Arlington Gateway Park provides a perfect crossing from the Marriott to the stop of the Circulator. I use it on a daily basis. It's actually a nice little piece of non-urban jungle on top of a whole bunch of ugly urban jungle. How many interstates have parks on top of them? I-66 does (for half a mile).
It's just too bad they've switched of all the water stuff. don't know when that happened.
I am very torn about the Marriott stops. They are very convenient for the Marriott visitors, many of whom may have a hard time getting to Rosslyn. On the other hand, it costs a lot of time, twisting and turning.
by Jasper on Sep 1, 2010 10:57 am • link • report
That being said, it is a nice park, but you still have to cross Lee Highway.
And as I said before, the Marriott stop was not just about hotel visitors, but people living north of Lee Highway. It also provided shade and free water inside, which is a nice luxury during the summer/winter. I never though they would be stupid enough to get rid of it, but I did think they would move it to the 3abc stop on Lee Highway instead.
If you really want to get rid of twisting, move to stop next to the slug lines and continental billiards.
Arbitrary and capricious.
by charlie on Sep 1, 2010 11:06 am • link • report
"thank you again for your comments. But in context, what you are saying is "We bought 14 new buses in April 2009 for the Adams-Morgan line, and we are using them for this new line". So your fleet is the same size as it was last week, but you have a new line to serve. There are only so many ways to cut the cake. "
You can't expect a bus to be delivered 2 weeks after it has been officially purchased. If you count in delivery time, the time it takes to have sufficient buses to swap the Woodley park - mcpherson minbuses with the new midibuses, then it is pretty normal that it will take time.
So yes if you really want to complain then I can give you further arguments: Some of the newly purchased buses have probably stayed idle for 9 months....
by Vincent Flament on Sep 1, 2010 12:23 pm • link • report
Yeah, I walk by them. They don't seem to be a problem. It is bad policy though to let the pleasure of many be disturbed by a few. But I do not know what kind of problems they caused.
the Marriott stop was not just about hotel visitors, but people living north of Lee Highway
Oh, wait, there are few blocks there. You're right. That's one of those hidden Arlington corners. There are quite a few.
If you really want to get rid of twisting, move to stop next to the slug lines and continental billiards.
Good idea. But I do think they might consider that too far of a walk from the metro station. Another way of improving the situation there would be to close of N Moore between 29/Lee (or at least 19th) and Wilson to all traffic except buses and cabs.
And back to the original subject: I noticed that the LED sign of the old Blue shuttle stop still says it's the stop to Georgetown.
by Jasper on Sep 1, 2010 12:50 pm • link • report
by charlie on Sep 1, 2010 12:58 pm • link • report
by Anonymous on Sep 1, 2010 12:58 pm • link • report
And sure, traffic jams can degrade frequency. And I agree with you that Pennsylvania Avenue leading into Washington Circle get jammed up. But the core of the problem you are running that route through Georgetown and K st which are busy streets.
I'd point out that besides such useful West End places such as Traders Joes, GW Hospital you also have the World Bank/IMF/IFC right there. The IFC stop might be better on K.
And this isn't about me. It is about other riders as well. Sure I am pissed off. I was hoping that the changeover to Circulator would be an improvement, but it seems pretty clear that besides the ability to take SmartTrip service overall is being degraded system-wide.
by charlie on Sep 1, 2010 1:25 pm • link • report
K Street is not as busy as M. If you have two routes running on the same overcrowded line, it makes sense to move the excess capacity elsewhere.
It's DC; important stuff is everywhere. Move the buses faster, and bring a bike if you're so terrified of walking.
by Anonymous on Sep 1, 2010 1:35 pm • link • report
IN georgetown, yes. But downtown K st is bad and that is where the Georgetown line gets caught up in traffic.
I find very little in the circulator plans to talk about express service, and a lot to talk about frequent, cheaper, and better quality service than what WMATA offers.
by charlie on Sep 1, 2010 1:40 pm • link • report
by Anonymous on Sep 1, 2010 1:47 pm • link • report
And? Bikers can get anywhere. Rosslyn is a jungle, nut not more so for bikers than others. I can't imagine many bikers using the racks on this particular Circulator. The route is easily bikable.
As for walking vs biking in Rosslyn. I've done both. I used to bike, now I walk. It's nice. Better than sitting in a cramped bus.
M near Penn is chronically jammed in that direction
Bus lane anybody?
by Jasper on Sep 1, 2010 1:53 pm • link • report
by Anonymous on Sep 1, 2010 2:00 pm • link • report
Bus lane might help. Light timing is also a problem. I'd also move the bus stop a bit further down from the traffic light. They get caught up there, and then car turning right on 24th get caught behind jaywalkers and buses.
by charlie on Sep 1, 2010 2:01 pm • link • report
I even saw a Circulator bus parked there yesterday, and some supervisors were gesturing toward the turnaround in talking about the routing Â… it seems like they didn't know it existed before.
by Anonymous on Sep 1, 2010 2:54 pm • link • report
by Park view on Sep 1, 2010 11:27 pm • link • report
I'm curious if DDOT has any data showing that there will actually be greater demand for the service if it skips the West End and M St. I assume there's a reason the K St. routing was previously abandoned???
By the way, for all those who think this will save time, I can tell you from observing the traffic at the bottleneck where cars enter from Washington Circle into K St. (one lane entryway!) that at rush hour this is a much longer way of getting to Georgetown, as you're competing with lots of traffic heading towards the Whitehurst and the 66.
by West end on Sep 2, 2010 9:41 am • link • report
I can see why they wanted this routing in the past combined with the cut to Wisconsin Avenue service: the buses could have simply turned right on M Street to continue their route uninterrupted, making it a true circulator.
by Anonymous on Sep 2, 2010 12:32 pm • link • report
I'm sure transit geeks love the idea of matching routes to the bus names, but in the real world, people ride these buses and sometimes the most efficient route is not the best route. Sure it is tough the draw the line. And some real communication with DDOT would make a difference.
You need a 21st and Penn route to hit GW and WB.
by charlie on Sep 2, 2010 12:41 pm • link • report
You don't need to hit GW and the World Bank because they're already on Metrorail. Beyond the semantic neatness of turning the bus into a true circulator, I was trying to imply that there would also be a quicker turnaround to keep serving the busier downtown section of the line. But it seems that they have enough buses to go around now to keep that from being necessary.
by Anonymous on Sep 2, 2010 3:05 pm • link • report
Maybe a "true" circulator would just stop there and not go K st downtown, and a second circulator could do that. Longer bus lines are probably more effected by traffic hangups.
And the BB was designed to give Georgetown residents easier access to DuPont and Rosslyn metro stations, as well as service parts of the west end not well served by Metro. Large number of hotels on M st.
by charlie on Sep 2, 2010 3:10 pm • link • report
by Anonymous on Sep 2, 2010 3:20 pm • link • report
by kk on Sep 2, 2010 6:26 pm • link • report
They've also figured out how to write Rosslyn-Dupont on the buses LED screens. Within a week! So fast!
by Jasper on Sep 4, 2010 4:48 pm • link • report
by Omar on Sep 4, 2010 6:53 pm • link • report
by Dan on Sep 6, 2010 4:09 pm • link • report
by Erik W on Sep 6, 2010 5:57 pm • link • report
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