Transit
Metro's lost passes
Thanks to the Internet Archive, we can travel back in time to see the passes Metro used to offer to the public (we can also take a look at hideous late 1990s webpage design). Let's look at some pass ideas that for one reason or another have been cancelled.
28-day "monthly" passes: Metro used to offer longer pass periods than the current weekly passes. These were activated on first use and offered customers unlimited rail or short rail trips for 28 days. The unlimited rail pass was sold at 7.7 times the maximum one-way fare at the time, and the short rail pass was sold at 10 times the one-way value.
According to WMATA, the 28 day passes were cancelled because they were not very popular. This is not surprising. The 28 day passes were exactly four times as much as the 7-day passes, even though purchasing a 28-day pass involves greater outlay and risk for the purchaser, with no added benefit.
If Metro reinstates a "near-monthly" pass, they should consider having true monthly passes. While this appears to be giving riders a bigger discount, having longer pass durations discourages customers from being choosy with their pass weeks. If people know they have a leave day or travel coming up, they may choose to pay by the ride for a specific week. With monthly passes and automatic subscription, people are more likely to buy passes anyway, especially if it is slightly cheaper than the equivalent weekly passes. That way, when riders take a sick day or leave or travel, Metro has already collected the fare for those work days in advance.
Combined rail and bus passes: You used to be able to get one of the two rail passes that was also good for bus trips for just a few dollars more. For just $5 more, you could add a weekly bus pass to your 7-day rail fast pass, or for $2.50 more, you could add bus to your short rail pass. This offered the best deal Metro had: If you regularly rode a maximum distance rail ride and transferred to the bus, you could get your whole week worth of commuting for the price of less than four days. Metro got rid of this combined rail/bus pass during a round of fare simplification.
Now that rail pass holders don't have the transfer option, Metro should reinstate this pass (at a price of $10.00 higher than the equivalent rail pass) or go with the flexible pass option I recommend.
Zoned or jurisdiction-specific bus passes: Since Metro bus fares used to be distance- and jurisdiction-based, Metro sold bus passes good for use only in one or two jurisdictions or for limited-zone trips. When Metrobus fares were simplified, the need for these passes went away. These passes disappeared when Metrobus fares were simplified, apparently around the year 1999 or 2000.
Bonus fare: Metro used to offer a bonus fare value of 10% when you purchased a farecard worth $20 or more. In my opinion, this bonus program is no longer necessary to spur ridership. Metro is already crowded during rush hour periods, and the discount would primarily reduce the revenues received by the longest-distance, peak fare customers.
The bonus provided a discount on Metro service that we do not really have a surplus of anymore, and would require raising all other fares accordingly. Passes are a more appropriate option, they give a discount on regular riders' additional trips, which are more likely to be outside of rush hour when the vehicles are less crowded.
As the Metro system has aged, Metro has offered fewer discount or unlimited-ride programs for riders. Some of these eliminations have been appropriate for the way Metro has evolved, and some have taken away options that would be appropriate for today's riders. Metro should bring back a form of the 28-day pass, and should use the "Puget Pass" model to effectively bring back the combined bus and rail pass.
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The smartcards theoretically give more flexible ways to give the discounts. Why not just say that a smartcard that was used for $100 of transit in the past 28 days gets an extra $10 added to the card. All thresholds and time durations, and credits could be scaled to make sure there are no sharp cutoffs (i.e. if you spent $90 in 28 days you get an $8.00 credit).
It would be difficult for someone to personally figure out their precise monthly or weekly credits, but knowing roughly what it is going to be and knowing it would appear automatically is useful.
by Dan on Sep 8, 2010 11:03 am • link • report
Now it would be at least $1.95.
by Andrew on Sep 8, 2010 11:12 am • link • report
Although you dismiss the 10% bonus out of hand, I think there is some value.
1) WMATA has to pay some credit card fees, so there is some value of paying cash.
2) What was the time value of money for people pre-paying their metro cards? Related to that was the real reason they killed the bonus program -- they needed the revenue and I suspect they figured out a large number of people were using it with the chopped up farecard hack to ride for free.
3) They reason people wouldn't pay more is because the paper cards were flimsy
I think having one month, or one week, towards the end of the fiscal year, where they offer a 10% bonus for cash payment, could bring in a lot of extra money for WMATA. Sure, some of it is pre-payment forward, but that isn't the worst thing in the world.
by charlie on Sep 8, 2010 11:16 am • link • report
Now given the fare structure at the moment it is obvious that monthly passes will not be popular: The savings will me mininmal or non-existant for some whilst for others they may represent good value.
Now how about changing the fare structure into a zonal system, with changing weekly and monthly passes prices according to the number of zones travelled through. (and eventually peak & off-peak pricing)
To be attractive these monthly and yearly passes also need to include bus travel. After all people that live next to metro stops probably already take the metro most of the time. The people that need to be attracted at those that live a bit further but could take the metro as well.
And how do you finance a yearly pass and make attractive. Well there could be a system where you buy a yearly pass but get 1.5 month free. A system could be introduced where a employer could advance the money to his employee who would pay back every month for 12 months.
All in all a system that resembles the London Underground.
by Vincent Flament on Sep 8, 2010 11:48 am • link • report
This takes away the guesswork and some of the anxiety that goes along with riding transit, and ensures that riders are always getting the best deal possible. (And, as every supermarket on the planet has figured out, consumers *love* knowing that they just got a good deal)
Combine this with an EZ-Pass-style system of automatic credit card reloading, and you should see increased ridership, and decreased crowding at stations. The ability to apply SmartBenefits via the web would also be handy -- it seems a bit silly to have to use the machine.
I agree that Metro needs to do more to encourage off-peak ridership. A sensible pass system would go a long way toward accomplishing this goal, which could also hopefully lead to better off-peak service (which has been somewhat lacking as of late). We're one of the only big cities I know of that doesn't provide a compelling transit pass option.
by andrew on Sep 8, 2010 11:58 am • link • report
Metro is bursting at the seams during rush hour. But there's a huge opportunity to create policies that encourage off-peak ridership.
I suggested something in the last post on this subject -- but why not offer a monthly pass which offers some bonus value that is only good outside of rush hour? The base value of the pass would cover the equivalent of a month's (e.g. 40) rush-hour commuter trips, but allow free or discounted transit outside these times.
The cost to metro would be very low, since I suspect the vast majority of commuters are not regular non-rush-hour users. At the same time in would be a strong carrot for those people who've already got that sunk cost to use metro at non-peak times -- when Metro has plenty of wasted capacity.
The specifics can be worked out, but at a minimum why not give a 10 or 20% bonus for people who are laying out a month in advance. Almost by defnition this would be usable only during non-rush-hour times, since you'd expect most people spending $150-$200 a month on Metro are regular commuters.
The bonus fare doesn't do much to encourage non-peak ridership when you just apply it to $20 prepayments. But if you apply it to ~$200 monthly payments, it makes total sense.
I'd love it if they would just let you ride for free once you hit a certain dollar amount every month, say, $200. That is, if you are a rider who uses metro 10 times a week already, you should get additional rides for free or a substantial discount. This would do a lot to incentivize people to use the train outside of getting to work and back.
by Jamie on Sep 8, 2010 12:23 pm • link • report
I think the problem with encouraging non-peak use is Metro doesn't want them; the point to point travel is going to be very different and they don't know how to handle the trains, and frankly, they need a break after rush hour.
by charlie on Sep 8, 2010 12:30 pm • link • report
That is, Metro is used by millions of tourists every weekend and all summer long who couldn't care less if it's 50 cents or 2 bucks. I think that the loss of revenue there could be a lot more than the potential for increased ridership from locals on this basis.
At the same time, who knows, people are funny when it comes to a few dollars. Look at all the nutjobs were carrying a bunch of stuff home in their arms instead of coughing up 5 cents for a plastic bag... I could imagine that making the train very inexpensive offpeak could have a major impact on usage, even though it may really only add up to 10 bucks a week or something for a typical user.
I'm not sure I agree with your notion of Metro's desire for offpeak riders, though, the trains are mostly empty a lot of the time. They wouldn't have to change a thing to handle a lot more riders during those times.
But I've often surprised at the pretzel logic that comes out of WMATA. Who knows. It just seems that from a pretty straightforward policy standpoint, there is a tremendous opportunity to apply a little creativity to get more people to use the trains for reasons other than commuting that wouldn't cost much, if anything, and would get a lot of people out of cars.
by Jamie on Sep 8, 2010 12:39 pm • link • report
And to his credit, passes would do much the same, assuming of course you could afford the pass.
And the real "third-rail" is WMATA doesn't want poor people on trains. That would turn rail into Poor People Transportation, and everyone would stay away. Given what is happening to the Green Line, I can't say they fears are misplaced.
by charlie on Sep 8, 2010 12:52 pm • link • report
Just one minor correction: In the past, the 10% bonus applied whether you paid by cash, debit, or credit. As long as you paid for a farecard with a $20 minimum, you got the 10% bonus.
by stevern77 on Sep 8, 2010 1:20 pm • link • report
In any case, I'd be saying a future bonus could be tied to cash payments, which have smaller transaction costs. I don't want to know how much metro loses when I put $5 on the CC to pay for smarttrip.
And another reason NOT to use CC for exit fare...smaller transactions as people put $1 to get out....transaction fees on that would be close to 30 cents.
by charlie on Sep 8, 2010 1:31 pm • link • report
Yes there is a daily cap but I'm personally against it. The reason being that Metro is having funding issues. Therefore depriving it from a major source of revenue is not a good idea (FYI all London fare system: http://www.tfl.gov.uk/tickets/14416.aspx)
Now I accept the fact that a montly pass may also not be revenue neutral. But I would hope that more people would be tempted to buy a montly pass for the sheer convenience of being able to travel whenever and how many times they want.
@ Charlie having seen transit studies myself I totally agree with Mr Perkins point.
Point is Metro needs to devise a system which is easy to understand and revenue neutral or positive. Applying complicated discounts will not encourage anyone to use the system more.
Metro's fare system is already way to complicated according to me. A zonal system with weekly, monthly and yearly passes (eventually peak and off-peak) would give much more clarity to the system: A back of the enveloppe calculations gives me 10 different fares in a system with 6 zones, where travel in zone 1 to 1 or 2 (ie downdown) is one price, 1-3, 1-4, 1-5, 1-6 4 different fares, 2-3, 2-4, 2-5, 2-6, 4 different fares again, 3-4 being the same price as 2-3, 3-5 same price as 2-4... I'd include a one zone only fare for small trips.
So 10 fares in total, a weekly pass according to zones traveled (another 10), a monthly (10) and a yearly (10) would total 0 fares to manage. Not much.
Simple, understandable and very effective. Include free bus transfers and I think this could be a very appealing solution.
In terms of pricing, I'd probably price a monthly zone 1-6 (ie Downtown to Shady grave anywhere between $ 160 - $ 200), which is pretty much 20 times the daily peak travel cost of an average commuter that travels monday to friday to say go to work. The discount compared to the status-quo would be free unlimited travel during the weekend, the ability to take the bus & take extra trips say at lunchtime to go to a shop.
by Vincent Flament on Sep 8, 2010 3:12 pm • link • report
They need a bus/rail pass whether its weekly/month/yearly doesn't matter since they cut the paper transfers and anyone using both the rail and bus is getting screwed.
Why is the one day pass only for rail ?
by kk on Sep 8, 2010 3:57 pm • link • report
What what would be great is the simplest way to get more people on the trains. Zones? Didn't will just kill the zone zombie with taxis?
by charlie on Sep 8, 2010 10:02 pm • link • report
Well to be honest elassticity studies are broad an general so yeah they will never be totally precise.
Now yes commuting is pretty much price inelastic, though the cross-elasticity of price with respect to car is quite high. If generalized cost of using Metro (ie value of time + cost of ticket) increases compared to car, then you will certainly see a switch to car.
I'm sure off-peak travel is a mix of leisure, commute and business travel depending on the time of the day and the day of the week. Now if it is leisure well Metro doesn't only compete with car but also with alternatives such as staying home, going to the pool... So to make metro really attractive off-peak you also need a vibrant downtown.
I'm not totally aware of the whole taxi zoning issue but I seem to remember that it was removed because of confusion, unfairness & some dishonest taxi drivers.
Now I can't see the same issues happening with metro provided it communicates well (which is not a given I admit)
by Vincent Flament on Sep 9, 2010 10:37 am • link • report
@Charlie,
This is the most blunt and honest comment on the blog in weeks. I never thought about it this way- that they would price it with this goal in mind.
Although public transportation is supposed to be for the whole public, I wonder how many people agree with this.
Personally, I am frustrated almost every time I take a bus on 14th street to the CH Metro stop, with painfully smelly people ('bum smell') coughing on me, boatloads of bags and strollers hitting me, loud cell phone conversations going on, thinking back to when I was a kid in a crappy neighborhood taking the bus every day, dreaming of an adulthood of not taking the bus.
Taking the bus in DC is miserable. (By the way, I'm not talking about the 'premium bus', the Circulator)
One day I will be able to afford something closer to a Metro stop....
Yes, the train is crowded, and the other day, I almost snapped at a guy in the seat behind me for blasting Fall Out Boy in his headphones so loudly that I could recognize it, but it sure smells better.
by ed on Sep 9, 2010 6:24 pm • link • report
SL (http://sl.se/en/Visitor/Tickets/) provides a nice little clip to explain matters, and their system is quite a bit like WMATA's. They also have a tab labeled "Plan your journey", a concept familiar to tourists but apparently not to many Metro DC residents.
@Charlie: Well of course Metrorail is intended for the exceptionally well-washed white people with money, preferably those with advanced degrees, otherwise they'd give far more thought to price increases, or the elimination of bus passes. I'm sure that as an effort to further suck up to this population they will soon be returning to first class cars so the ever so well bred among the population can recline in peace, while served by a obsequious elderly black gentleman. I actually would almost promote this, at 2 to 3 times the cost of the regular conveyance, so that they can subsidize ordinary folk.
by copperred on Sep 9, 2010 9:38 pm • link • report
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