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MTA and CSX explain lousy MARC Brunswick performance

According to the Maryland Transit Administration's MARC train daily service digest, on-time performance for the Brunswick Line for October 1-21 was 56%. For the first daily afternoon train, it was 36%.


Photo by skabat169 on Flickr.

The delays were typically substantial: for example, trains were 7, 11, 20, 22, and 31 minutes late on the morning of October 4; 33, 53, 47, 15, 9, 33, and 34 minutes on the afternoon of October 6; and 26, 19, 50, 14, and 13 minutes on the morning of October 18.

MARC Brunswick Line and Camden Line trains are administered by MTA and run on tracks owned and operated by CSX. They also use Union Station, which is operated by Amtrak.

At the meeting Thursday of the MARC Riders Advisory Council (of which I am a member), officials from MTA, Amtrak, and CSX explained the problems. They included flooding; two people hit by trains; replacement of tracks and ties by CSX; freight train, MARC train, and passenger warning system breakdowns; and signal problems. Chip Dobson, director of passenger and commuter operations at CSX, described it as "a perfect storm".

According to John Wright, Baltimore division manager at CSX, CSX is working on the signal problems, which regularly delay freight as well as passenger trains, and the CSX track work on the Brunswick Line is scheduled to finish next week.

Also, both Wright and Dobson said that CSX has told its dispatchers to give passenger trains priority over freight trains. But many Brunswick Line riders have heard from train conductors (who are CSX employees) that CSX dispatchers give freight trains priority over passenger trains.

Other Brunswick Line issues discussed at the meeting were:

  • MARC's new PA/LED system, which is supposed to start running after the new year and will be able to show when the next train is coming;
  • The Frederick County sheriff's jurisdiction over pedestrian safety at the Brunswick MARC station parking lot;
  • The uncomfortableness of MARC's gallery cars, due to inadequate air conditioning, and single-level cars, due to seats that are three across;
  • MTA's bus bridge from Rockville to points west, when MARC afternoon train service is shut down;
  • MARC communication with the Greyhound employee who sells MARC tickets at Frederick;
  • MARC's definition of "on time" as a train that arrives at its final destination less than 6 minutes after the time on the schedule; and
  • The need to redo Brunswick Line schedules to account for increases in passenger loading times due to increased ridership.

The MARC Riders Advisory Council meets on the third Thursday of every month at 4:30 pm near Union Station. Meetings are open to the public.

Miriam Schoenbaum lives in Montgomery County's Agricultural Reserve. She serves on the MARC Riders' Advisory Council and is a member of the Action Committee for Transit

Comments

The following printed letter was distributed on Brunswick Line trains this evening:

"Communication from CSXT to MARC Brunswick Line Passengers Friday, October 29, 2010

"CSX Transportation (CSXT) wanted to take this opportunity to reach out to passengers on MARC's Brunswick Line directly.  We regret the recent inconveniences that have been experienced by MARC commuters, and wish to thank you for your patience.  CSXT will be completing maintenance work on the line on Monday and will be working closely with the Maryland Transit Administration to restore the service to its previous performance levels in the weeks ahead.

"As background, an array of factors in October contributed to the delay, from storms to tragic accidents.  The effects were made worse by the fact there was maintenance ongoing that is necessary to preserve safety and increase reliability.  CSXT remains committed to working with Maryland officials to provide increasingly safe, reliable passenger and freight rail service to citizens across the state and thanks you again for your patience."

It is highly unusual for CSX to take this step.  It is in a way unfortunate that neither CSX nor Amtrak have elected to bid on the new MARC comprehensive operations contract.  There is a strong (localised if not corporate-wide) tradition of passenger service that dates back to corporate predecessor B&O.  Many of the older crew members who hired on with the B&O still know how to run a railroad.  I'm going to miss them. 

by intermodal commuter on Oct 29, 2010 11:05 pm • linkreport

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