5 top issues for Richard Sarles
The Washington Post has an op-ed from me in their Local Opinions section this morning. It lists some important issues which need Richard Sarles' attention, now that he's become WMATA's longer-term CEO instead of interim General Manager.
Dear Richard Sarles,Those issues are customer service, Metrorail capacity, bus priority corridors, a long-term funding plan, and Metro's internal culture. Read the whole piece on the Post Web site.
Congratulations on being appointed chief executive officer of Metro.
You've already made a lot of progress as an interim leader. You've started creating a culture of safety and fixing unsafe conditions. You've stabilized a rudderless organization. You've published concrete performance metrics and commissioned assessments of problem areas, like escalators.
Now that you're going to be staying for a while, there are some big long-term problems that need your attention.
- 2.5 minutes of extra walking is not nothing
- I can take the bus from my neighborhood to just about anywhere in DC
- Sidewalk snow shoveling hall of shame: "DC government is the worst offender" (and Arlington too)
- DC like Amsterdam? We can only hope
- Shovel your sidewalks!
- Media reports downplay the dangers of driving while sensationalizing everything else
- How well do you know Metro? It's whichWMATA week 40