5 top issues for Richard Sarles
The Washington Post has an op-ed from me in their Local Opinions section this morning. It lists some important issues which need Richard Sarles' attention, now that he's become WMATA's longer-term CEO instead of interim General Manager.
Dear Richard Sarles,Those issues are customer service, Metrorail capacity, bus priority corridors, a long-term funding plan, and Metro's internal culture. Read the whole piece on the Post Web site.
Congratulations on being appointed chief executive officer of Metro.
You've already made a lot of progress as an interim leader. You've started creating a culture of safety and fixing unsafe conditions. You've stabilized a rudderless organization. You've published concrete performance metrics and commissioned assessments of problem areas, like escalators.
Now that you're going to be staying for a while, there are some big long-term problems that need your attention.
- Fun on Friday: Play the Mini Metro game
- What's the point of supermarket gas rewards if you don't drive to the store?
- Adding 15-minute Circulator routes would dilute the Circulator brand
- Design could make or break the 11th Street Bridge Park
- Comparing Metrobus and Metrorail farebox recovery is apples and oranges
- Metro FAQ: Why does Metro run express trains in one direction during single-tracking?
- Mayoral challengers criticize the Gray administration's streetcar progress