5 top issues for Richard Sarles
The Washington Post has an op-ed from me in their Local Opinions section this morning. It lists some important issues which need Richard Sarles' attention, now that he's become WMATA's longer-term CEO instead of interim General Manager.
Dear Richard Sarles,Those issues are customer service, Metrorail capacity, bus priority corridors, a long-term funding plan, and Metro's internal culture. Read the whole piece on the Post Web site.
Congratulations on being appointed chief executive officer of Metro.
You've already made a lot of progress as an interim leader. You've started creating a culture of safety and fixing unsafe conditions. You've stabilized a rudderless organization. You've published concrete performance metrics and commissioned assessments of problem areas, like escalators.
Now that you're going to be staying for a while, there are some big long-term problems that need your attention.
- In White Oak, the region's east-west divide becomes an urban-suburban one
- Many Silver Line riders have no way to safely reach their offices
- How well do you know Metro? It's whichWMATA week 16
- The Silver Line's opening day, in 41 photos
- After a crash, a dangerous Four Corners intersection could become safer
- The Metro plan has changed a lot since 1968
- Who needs Metro? Not (as often) Capital Bikeshare users in central neighborhoods