Posts about WMATA

When asked about specifics of the repair timeline, CEO Richard Sarles has only said, "It'll be done when it's done." That answer certainly avoids setting any expectations that the agency might fail to meet, but it doesn't address a much deeper and critical question:

Will we ever get out of the proverbial woods?

WMATA knows how much its current employees are paid and can estimate the rate at which their compensation will increase. It knows or can project how much their pensions and benefits will cost. It's not impossible to estimate how fuel and electricity will change over time. Also, we can approximate how much it will cost to maintain equipment and keep it in a state of good repair.

In many industries with physical machinery, there are best practices in asset lifecycle management. For any part, one can predict how many of them have to be replaced per year, how many years each lasts on average, and how much each costs.

With this information, it should be possible to project WMATA's costs into the future. For a particular year, the estimates may be off in any direction for any of the variables, but over time, we should be able to make realistic estimates.

Divide the time by the cost and you get a dollar figure per year. Maybe one year will be higher if many things happen to break at the same time, but if the overall projection is on target, other years ought to cost less to balance it out.

What good is this? It's important because WMATA can't keep telling riders, year after year, that costs have increased unexpectedly. In 2009, it was because the pension contributions had gone up due to the stock market decline. Then fuel prices were rising. Health care costs were spiraling. Ridership was off because of the downturn. The arbitrator granted bigger raises than expected. And so on.

At some point, if costs keep exceeding projections, then something is wrong with the projections.

We're coming out of a bad economic time. Before, in good economic times, the budgets balanced more easily, fare increases weren't so large, Metro could put less into their pension funds, and local governments didn't have to keep paying more. But when they did that, they just pushed the problem off to the future.

Local governments will have to increase their contributions each year. Fares will have to rise over time. But how much, in the long run?

Riders deserve to see a long range plan that says, in effect, the following:

• Until 20XX, Metro will be in "catch-up mode." After that, they'll be in "keep it working" mode.
  
• During catch-up mode, Metro needs $x million in capital funds per year, increasing at a rate of x% per year. After that, they'll need $y million in keep it working mode (less than in catch-up mode).
  
• If we can still afford the catch-up mode funding once Metro reaches a state of good repair, then we can start using the surplus to pay for some projects to deal with the high passenger loads that there will be by this time, like adding physical walkways between Metro Center and Gallery Place, new entrances at busy stations like Foggy Bottom, or new lines or tracks in the core.
  
• If Metro doesn't get enough money in catch-up mode, then that mode will have to last longer. If it doesn't get enough in keep it working mode, then it may have to go back into catch-up mode.
  
• In keep it working mode, to maintain the existing service, given wages, pensions, fuel, health care, and so on, Metro will have to increase its budget by z% each year. A certain percentage of that can come from riders, while jurisdictions should plan on increasing their Metro contributions by the remaining amount necessary to reach the z% per year.
  
• In good years, Metro will use the extra money to top up its rainy day fund; in bad years, it'll spend money from that fund.

Many businesses do this type of planning as a matter of course. Households and financial advisers do the same to plan for retirement. Riders and local leaders should ask for the same from WMATA, an entity which provides a fundamental service that residents and visitors depend on every day, and which also benefits the region in enormous ways that we often take for granted.

From talking to some WMATA employees, my understanding is that many but not all top leaders want to be able to project like this. Some of the information about asset lifecycles they have, while some they hope to collect. It's less clear how much consensus there is over how deeply to share the information with the public.

Such a comprehensive analysis also takes time and cooperation from all departments. It will take pressure from Sarles, the board, jurisdictional officials, riders, the press, and other stakeholders to make this happen.

It would be worth it, though. A well-defined plan like this will build credibility with the public and help ensure WMATA gets the necessary funding to repair its system and maintain high-quality service for the long term.

Fare's fair

That's more than any other system with a flat fare, and is significantly higher than the $1.60 off-peak and $1.95 rush hour base fares. What the flat fare really means is that people making shorter trips (often those living in the urban core) will be subsidizing those making longer trips (often those living in the suburbs). And that's simply not equitable.

If you're traveling farther, you should expect to pay more. Can you imagine if all taxis regionwide had a flat fare? Would it be fair to charge the same for a trip by taxi from Woodbridge to Rockville as for a trip from Logan Circle to 12th and K? Of course not.

Everybody else is doing it

As is often the case when subway fares are being discussed, some suggest that WMATA should move to a flat fare because most other subway systems use them. And if all subway systems and regions were the same, perhaps that argument would make some sense. But there are significant differences between our Metro and other subway systems in America.

Part of it is a technology issue. A fare structure like Metro's only works in systems with exit faregates, where a rider swipes the fare media to exit as well as to enter. Only Metro, PATCO in Philadelphia and New Jersey, the San Francisco Bay Area's BART, and Atlanta's MARTA have this technology today. It would not be cheap for systems like those in New York and Chicago to install new equipment to make variable fares possible.

Other systems also have momentum behind the flat fare. It's very difficult to build the will to allow such a change, even if the infrastructure allows it. A few years ago, MARTA installed new gates, new fare vending machines, and even got a new name for the fare system. Even though a distance-based fare is now technologically possible, Atlanta continues to use a flat fare, not necessarily because they've decided it's better policy, but out of momentum.

Metro is commuter rail and urban subway

Technology and history aren't all that separate Metro from many other systems. There's also the structure of the cities and the transit systems themselves. The older subways in the United States generally don't travel as far as the modern heavy rail systems. When all trips are shorter, it's not quite as inequitable to charge the same rate for everyone.

Metro is a hybrid between an urban subway and a suburban commuter rail operation. And as such it makes a good deal of sense to have a fare structure that reflects that.

It's true that all trips on the New York City Subway cost the same. But people traveling the distances that Metro travels might not use the New York Subway. For example, Port Washington is a similar distance from Penn Station as Shady Grove is from Metro Center. But a trip to Port Washington doesn't use the subway, it uses the Long Island Rail Road, and the peak fare is $10.00. The maximum you could possibly pay to go from Metro Center to Shady Grove is only $5.45.

Many people group Metro in with subways in New York and Chicago and Boston simply because they're all subways. But it's important to consider scale. The subway systems in those regions are generally compact and don't reach many places with the kind of suburban settlement patterns at the end of Metrorail lines.

In those cities, separate commuter and regional rail systems, which don't use flat fares, mainly serve suburban areas rather than the urban subway.

Let's compare some Metro lines to similar lines in other cities:

If we compare the Metro Red line in comparison with Boston's Red Line to Alewife and the MBTA Fitchburg Line, we can get a sense of scale.

Alewife is about as far from Downtown Crossing as Friendship Heights is from Metro Center. In Boston you'd pay $1.70 for that trip. Here, the fare would be just $1.60 off-peak or $2.70 during rush hour.

Bethesda is roughly the same distance from Metro Center as Waverly is from North Station. And in this case, Metro's $2.15/$3.15 fare is cheaper than MBTA's $4.25.

We can see similar trends if we compare our Orange Line to Philadelphia's Lansdale/Doylestown Line.

I chose Philadelphia and Boston because their metropolitan regions are about the same size as DC's. (Washington is the 7th largest Metropolitan Statistical Area in the nation, while Philadelphia is 6th and Boston 10th.)

Traveling along the Broad Street (in Philadelphia) or Route 2 (in Boston) corridors, a traveler going the distance of outside-the-Beltway stops in DC would not take the subway, but would ride commuter rail.

Our residents of places like Vienna, Rockville, Greenbelt, Franconia-Springfield, and soon Tysons Corner pay less than many would pay on commuter rail in those cities. Plus, they enjoy frequent, all-day, 7-day-a-week service. That has enormous benefits to our region, making walkable places like Rockville Town Center feasible and giving the DC region much higher transit ridership per capita than Boston or Philadelphia.

But just because Boston and Philadelphia's much smaller urban subways charge a flat fare doesn't mean it's unfair that a ride from Vienna to Metro Center costs quite a bit more than a ride from Rosslyn.

Many escalators around the world stop when they're not being used, and have more efficient motors than Metro's aging escalators. Solar panels or solar laminates could cover the roofs of Metro railyards, maintenance facilities, and garages.

Other transit agencies have trained operators to accelerate and brake more fuel-efficiently. Many have installed tire pressure gauges that actively and constantly communicate tire air pressure data to the maintenance facilities. That lets them keep buses at optimum tire pressure and fuel efficiency, which saves significant fuel. Fuel is a very large cost item in Metro's budget, especially with fuel prices rising.

WMATA already has set a standard to make new facilities LEED Silver, like the Shepherd's Parkway bus garage under construction. Its new buses are cleaner and more efficient than the old, and the 7000 series railcars use LED lights, regenerative braking to get energy back like hybrid cars do, better HVAC systems and a design that reduces the need for some polluting processes to clean them.

Sustainability faces obstacles

It's often difficult for transit agencies to energetically adopt sustainability programs. Some agency staff think of transit as intrinsically pro-sustainable, compared to other modes of travel, so they might not feel that sustainability is the higest priority. There can be resistance from the rank and file to newfangled, ivory tower ideas that don't recognize the rough reality of engineering and operations.

Transit agencies also, perhaps understandably, end up prioritizing the day-to-day crisis management over strategic programs. At the moment, WMATA's the overwhelming emphasis is on system safety and renewal capital projects. That means that "soft," "green" projects can find it hard to compete for the capital funds available, even when there's a powerful economic business case behind them.

Another obstacle is the relationship between labor and management. Many sustainability programs might involve changes to people's job responsibilities, which means that management has to negotiate for a change rather than simply establishing and implementing the program.

For example, if WMATA monitored the fuel efficiency performance of each bus driver to help them save fuel, would the union oppose this as another form of management breathing down workers' necks? Would WMATA be able to reward employees that saved the most fuel and money?

Even for non-union workers, transit agencies lack many of the tools private sector companies have to reward individual initiative. A private sector employee responsible for annual cost savings might get a bonus as a result, in a transit agency that same employee might simply get an employee appreciation mention in a weekly newsletter. Weighed against the possibility that any given sustainability initiative might "rock the boat" for bosses or colleagues, a public pat on the back doesn't offer enough to outweigh the possible headaches.

Sustainability initiatives that come from one department might create savings in another department. But the department that initiated the program might not benefit from the savings, reducing the incentive. Also, divisions within public or private sector organizations often covet the size of their respective budgets and the control that spending authority gives.

A department which saves money might view this as reducing "their budget" instead of looking at the benefit to the agency's bottom line. The affected department could well resent the sustainability initiative and the employees elsewhere in the organization who pushed the idea through.

Making sustainability happen takes leadership from the top

Despite all these barriers, it's more important than ever that WMATA take a strong leadership role in sustainability, backed up by strong management policy and action. In a budget season when the agency is asking for substantial fare and subsidy increases, the public needs to hear that WMATA is taking every possible action to provide transit services more cost-effectively (not to mention more safely and reliably).

WMATA is also entering negotiations with its labor unions for the next round of labor contracts. It's critical that the issues of efficiency and productivity be on the table in a central, pivotal way. It's not unreasonable for labor to ask for wage increases; it's completely unreasonable to ask for such increases without also committing to improving productivity and efficiency in quantifiable ways.

WMATA management could start most sustainability initiatives without any Board action. Richard Sarles and his management team could unilaterally adopt many measures and communicate the values described here. But, perhaps for many of the reasons listed above, Metro's management has not yet made sustainability the visible issue it could and should be. That means they need support, and pressure, from the region and the board.

To date, only 2 WMATA Board members have expressed much interest in sustainability: Tom Downs and Mary Hynes. They should both be commended for trying to make this issue a priority for the agency, and hopefully they will continue to do so. Their colleagues should join them in pressing for more sustainability, productivity, and efficiency.

Now that the revenue outlook has improved, the riders should get a break on the fare increases they are facing. Transit riders have paid a significant share of the increases in transportation costs for twenty years during which fares have steadily risen without a single increase in the gas tax.

Fixing Metro will be impossible without adequate resources. Riders stepped up to the plate in 2010 to pay a substantial fare increase. The fairest approach now is for the member jurisdictions to maintain the funding commitment already planned in the 2013 Metro budget. We call on local governments, the District of Columbia, and the states of Maryland and Virginia to focus on reinvesting in and restoring what was once, and can be again, one of the world's top transit systems.

The members of the Transit First Coalition are the Action Committee for Transit, Alexandria Transit Riders Alliance, Amalgamated Transit Union Local 689, Arlington Coalition for Sensible Transportation, Audubon Naturalist Society, CASA de Maryland, Clean Water Action, Coalition for Smarter Growth, Crofton First, DC Night Riders, Greater Greater Washington, MCGEO—UFCW Local 1994, Prince George's Advocates for Community-based Transit, Progressive Maryland, Save Maryland Area Rail Transit, and Transit Riders United of Greenbelt.

The Coalition for Smarter Growth has a page for you to email your WMATA board members and local officials to ask them to use money to reduce fare increases as much as possible.

Governors Bob McDonnell and Martin O'Malley announced plans to spend $10 billion to build a new freeway across the Potomac River in order to accommodate the Metro riders, but added that funding is too scarce to contribute more to speed up the Metro repairs. "We think this is the best way to use our state transportation dollars to help commuters," said Virginia Secretary of Transportation Sean Proaughton.

In addition, MARC will add new service on the Brunswick Line. CSX announced that it would allow MARC to run more trains and actually tell its dispatchers to give priority to passenger trains on the line, as opposed to previous times when they claimed to have done so but dispatchers did not actually follow through.

Metro is launching a new public relations campaign around the closure, called "Red Line: Deal With It." Customers will see construction walls at Red Line station entrances with slogans like, "8 Months Isn't So Bad, Is It?" and "No More Delays. No More Red Line."

Organizers of large national events are also being informed. A national tea party convention has already modified its website to inform attendees driving to the region from points north on I-95 to take the Beltway to Vienna instead of driving to Glenmont or using any other station.

Metro will suspend all work on other lines, including Silver Line construction, in order to complete the work in 8 months. "We hope that by the time the Red Line reopens, we'll only have to single-track twice a month," said WMATA CEO Richard Snarles.

Dessel said Metro is working with Mayor Gray to hire thousands of unemployed District residents to help with the 24-hour repairs. The program is part of a new employment program called "One City, One Line."

A social media component of the program, called "Metro Fast Forward," will equip track workers with helmet video cameras and editing software so that they can produce videos of the work in real time.

This concept has actually been in the works for over a year. Previous WMATA spokesperson Lisa Dystone planned not to tell riders about the closure, arguing that nobody would notice. However, Michael Perkins noticed an obscure footnote in a WMATA Board presentation and encouraged officials to mount a larger campaign to inform riders.

Some have already criticized Metro's plan. The critical blog DeCrapify DC Metro said 8 months is far longer than needed to finish the work. Another blog and popular Twitter account, WTF WMATA, wrote that customers deserve better treatment and vowed to hold Metro accountable.

How will you adjust to the Red Line closing? Let us know in the comments.

MetroAccess is saddled with a poor customer service record. At a town hall meeting this past October, MetroAccess customers complained about poor treatment by drivers and call dispatchers, poor routing, long waits for pick up and drop off, and vehicle breakdowns. On a couple of occasions, clients of Iona Senior Services' Alzheimer's Day Program were dropped off at the wrong location, and it took hours to locate them. WMATA can do better than this, and taxis could help.

MetroAccess head Christian Kent has crafted a plan to fix the quality of MetroAccess service. Instead of having one vendor bid on the whole package of services, as in the previous contract, the RFP lets vendors bid separately to run the call center, the fleet services, and quality assurance.

Most jurisdictions of similar size do the same. Experts I spoke to feel that this is the best approach, especially having a different vendor handle quality assurance from the one(s) actually running the service.

But one piece of the plan does not make sense: decreasing taxi use from 20%, as specified in the old contract, to only 5%.

Research (cited at bottom) is clear that taxi paratransit services can be less costly than standard ADA paratransit:

• In 2005, Arlington County's taxi paratransit cost $20.50 per trip, versus $35 for WMATA.
  
• San Francisco's taxi paratransit costs $15-$18, versus $40 for Muni paratransit.
  
• Houston's ADA taxi service per hour is $32.10, versus $42.65 for paratransit van service.
  
• 50% of jurisdictions surveyed reported taxis saved money for transit agencies.

Beyond cost savings, there are other advantages. The taxi system has more flexibility. Taxis are there when you need them, can handle a trip without needing to know the day ahead of time, often come quickly, and force riders to wait less. They provide a safety net for peak service times, and fill in gaps in coverage. And customers like the direct, exclusive ride.

There are also challenges with using taxis. Some try to defraud the transit service. It's hard to monitor it, and drivers don't have as much training as the van services. Christian Kent cites these as reasons to decrease the amount of taxi use in the system.

Nevertheless, Arlington paratransit manager Steve Yaffe makes a strong case for taxi use. His system uses taxis to provide 50% of its paratransit service. He has demonstrated that the advantages clearly outweigh the disadvantages.

Yaffe said,

I recognize the difficulty in finding taxi vendors with sufficient internal controls and oversight over training, maintenance and accounting. Another difficulty with using taxis for this type of service is the dearth of jurisdictional reciprocity privileges for taxis being used to transport people with disabilities. However, new business models are being developed and have been implemented elsewhere to get around these obstacles and provide the necessary level of accountability and service oversight. The Metro Access RFP should not preclude the flexibility to increase future levels of taxi participation.

DC disability advocates testified at a January hearing on taxi service, chaired by Councilmember Mary Cheh (Ward 3), about the importance of providing more wheelchair-accessible taxis and drivers with training to serve those with disabilities. When I talked to Cheh about the possibility of the MetroAccess RFP reducing the use of taxis, she acknowledged that this appears to move in the wrong direction.

Instead of defining a percentage of taxi use for the system, WMATA should include specific quality standards for taxis. This will give all the jurisdictions the flexibility to improve quality, so that taxis can provide services for Metro Access users. This could lead to lower costs and better quality. 22 senior service providers in the District signed off on this recommendation. We hope Christian Kent listens.

Research citations:
Arndt, J. & Cherrington, L. (2007). The Role of Private-For-Hire Vehicles In Transit In Texas. Texas Department of Transportation and the Federal Highway Administration.
Burkhardt, J. (2010). Potential Cost Savings from taxi paratransit programs. Institute of Transport Studies (Monash). Social Research in Transport Clearinghouse.
Burkhardt, J., Doherty, J., Rubino, J., Westat, & Yum, J. (2008). A Survey On The Use of Taxis in Paratransit Programs. Easter Seals Project Action. Retrieved from www.projectaction.org
Chapman, Koffman, Pfeiffer, & Weiner (2010). Funding the Public Transportation Needs of an Aging Population. American Public Transportation Association.